Online Customer Service with a Personal Touch
Deliver outstanding email support and keep your team on the same page.
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"Help Scout fits into anyone’s workflow. And I truly do mean anyone. It's a no-nonsense, email-integrated support system. They provide a more powerful solution than email alone could."
— Web.appstorm.net
"We're a very heavy email company and tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level."
— Gary Vaynerchuk, Wine Library
Help Scout is completely invisible to your customers. Every email looks just like a personal email thread. Even for a big company with 100 agents, your customers get a personal response from a real person every time.
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Our full-featured web app enables you to help customers quickly, or you can also update conversations via email. Using any email client like Outlook, Gmail or even your mobile phone, it's easy to communicate with Help Scout—no login required!
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Answering requests quickly and accurately often requires knowledge about the customer. Help Scout automatically imports public information about your customers along with all previous conversations.
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You can see in real-time when a member of your team is looking at or replying to the same conversation you are viewing. This helps large teams that receive hundreds of emails daily keep from responding to the same customer twice.
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