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About Us
Our mission is to help you build a company people love.
Help Scout is made by people in 40 cities around the world, all with a passion for excellence in their craft.
We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 8,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.
Designed to go the distance
Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.
We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
“While growth is important, team and values are paramount.”
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.
Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Quebec, Canada.
Meet Our Team
Jared Baldridge
Customer Champion
Seattle, WA
Nancy Baron
Customer Champion
Warren, VT
Nadia Basil
Customer Champion @nadia_basil
New York, NY
Suneet Bhatt
Customer Champion @a_suneet
New York, NY
Mike Booth
Customer Champion
Boston, MA
Devin Bramhall
Customer Champion @devinemily
Boston, MA
Chris Brookins
Customer Champion @chrisbrookins
Boston, MA
Adrian Cardenas
Customer Champion @aramonc
Miami, FL
Megan Chinburg
Customer Champion @meganchinburg
Florence, IT
Shay Cichocki
Customer Champion
wandering ...
Owen Convey
Customer Champion @scalesolved
Barcelona, Spain
Craig Davis
Customer Champion @There4Dev
Albuquerque, NM
Elvis
Customer Champion
Boston, MA
Maxi Ferreira
Customer Champion @charca
Los Angeles, CA
Shawna Fisher
Customer Champion
Boston, MA
Amanda Fong
Customer Champion @fongamanda
Paris, France
Nick Francis
Co-founder
Customer Champion @nickfrancis
Boston, MA
Lauren Gariepy
Customer Champion
San Francisco, CA
David González
Customer Champion @dggonzalez
London, UK
Tom Graham
Customer Champion @tompedals
Leicestershire, UK
Jason Gritman
Customer Champion @jgritman
Broomfield, CO
Sean Halpin
Customer Champion @seanehalpin
wandering ...
Jordan Hsu
Customer Champion
San Francisco, CA
Cecilia Haynes
Customer Champion @unsettledtck
Deland, FL
Kelly Herring
Customer Champion @kellyaherring
Melbourne, Australia
Yves Jans
Customer Champion @yvesjans
Belgium
Brett Jones
Customer Champion
Kaneohe, HI
Nickolas Kenyeres
Customer Champion @knicklabs
Ontario, Canada
Beenish Khan
Customer Champion @beenish
Toronto, Canada
Michal Kierat
Customer Champion
wandering ...
Leah Knobler
Customer Champion @leahisknobler
Boston, MA
Mel Larsen
Customer Champion @Mel_A_Larsen
Boston, MA
Emily Triplett Lentz
Customer Champion @emilytlentz
Austin, TX
Dave Martin
Customer Champion @itsdavemartin
Apex, NC
Matt Mazur
Customer Champion @mhmazur
Lake Mary, FL
Jared McDaniel
Co-founder
Customer Champion @jaredmcdaniel
Boston, MA
Jamie McDonald Gibson
Customer Champion
Brighton, UK
Mo McKibbin
Customer Champion
Brooklyn, NY
Ryan Mulrooney
Customer Champion
Wakefield, UK
Stephen Murrill
Customer Champion @thesteveandrew
Philadelphia, PA
Mikael Nousiainen
Customer Champion
Hämeenlinna, Finland
Eli Overbey
Customer Champion @elioverbey
Knightdale, NC
Mat Patterson
Customer Champion @mrpatto
Sydney, Australia
Abigail Phillips
Customer Champion
Boston, MA
Jon Quach
Customer Champion @itsjonq
Toronto, Canada
Jason Ramey
Customer Champion @jasonramey
Louisville, KY
Elyse Roach
Customer Champion @eryseroach
San Diego, CA
Jarek Rozanski
Customer Champion
London, UK
Jordyn Rozensky
Customer Champion @JordynRR
Salem, MA
Justin Seymour
Customer Champion
Broomfield, CO
Bob Stalmach
Customer Champion
Prague, Czech Republic
David Stanley
Customer Champion
Overland Park, KS
Denny Swindle
Co-founder
Customer Champion @dennyswindle
Boston, MA
Kristi Thompson
Customer Champion @krompson
Denver, CO
Tim Thyne
Customer Champion @TimJThyne
Nashua, NH
Buzz Usborne
Customer Champion @buzzusborne
Sydney, Australia
Becca Van Nederynen
Customer Champion @rvannederynen
Boston, MA
Michal Vrtiak
Customer Champion @MichalVrtiak
Prague, Czech Republic
Steven Wade
Customer Champion @stevenwadejr
Greenville, SC
Jacob Wallace
Customer Champion
Dallas, TX