About Us

Our mission is to help you build a company people love.

Help Scout is made by people in 60 cities around the world, all with a passion for excellence in their craft.

We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers 8,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.

To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.

Designed to go the distance

Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

Your success means everything

Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.

We’re builders without borders

While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

“While growth is important, team and values are paramount.”

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.

Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Quebec, Canada.

 

Meet Our Team

Meryl Ayres
Meryl Ayres

Customer Champion

Medford, MA

Scott Alexander-Bown
Scott Alexander-Bown

Customer Champion

Bristol, UK

Jared Baldridge
Jared Baldridge

Customer Champion

Seattle, WA

Nancy Baron
Nancy Baron

Customer Champion

Warren, VT

Mike Booth
Mike Booth

Customer Champion

Boston, MA

Jake Borr
Jake Borr

Customer Champion

Boston, MA

Chris Brookins
Chris Brookins

Customer Champion

Boston, MA

Megan Chinburg
Megan Chinburg

Customer Champion

Florence, IT

Shay Cichocki
Shay Cichocki

Customer Champion

wandering ...

Owen Convey
Owen Convey

Customer Champion

Barcelona, Spain

Craig Davis
Craig Davis

Customer Champion

Albuquerque, NM

Elvis
Elvis

Customer Champion

Boulder, CO

Linda Eliasen
Linda Eliasen

Customer Champion

Brooklyn, NY

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer Champion

Boston, MA

Maxi Ferreira
Maxi Ferreira

Customer Champion

Córdoba, Argentina

Shawna Fisher
Shawna Fisher

Customer Champion

Boston, MA

Amanda Fong
Amanda Fong

Customer Champion

Paris, France

Nick Francis
Nick Francis

Co-founder

Customer Champion

Boulder, CO

Lauren Gariepy
Lauren Gariepy

Customer Champion

San Francisco, CA

David González
David González

Customer Champion

London, UK

Tom Graham
Tom Graham

Customer Champion

Leicestershire, UK

Jason Gritman
Jason Gritman

Customer Champion

Broomfield, CO

Sean Halpin
Sean Halpin

Customer Champion

wandering ...

Ben Henderson
Ben Henderson

Customer Champion

Sydney, Australia

Kelly Herring
Kelly Herring

Customer Champion

Melbourne, Australia

Yves Jans
Yves Jans

Customer Champion

Belgium

Brett Jones
Brett Jones

Customer Champion

Kaneohe, HI

Nickolas Kenyeres
Nickolas Kenyeres

Customer Champion

Ontario, Canada

Michal Kierat
Michal Kierat

Customer Champion

wandering ...

Leah Knobler
Leah Knobler

Customer Champion

Boston, MA

Ben Kuhl
Ben Kuhl

Customer Champion

Louisville, KY

Emily Triplett Lentz
Emily Triplett Lentz

Customer Champion

Oakland, CA

Jessica Mauerhan
Jessica Mauerhan

Customer Champion

McKinney, TX

Matt Mazur
Matt Mazur

Customer Champion

Lake Mary, FL

Jared McDaniel
Jared McDaniel

Co-founder

Customer Champion

Nashville, TN

Jamie McDonald Gibson
Jamie McDonald Gibson

Customer Champion

Brighton, UK

David McFarlane
David McFarlane

Customer Champion

Boston, MA

Shaun McIlroy
Shaun McIlroy

Customer Champion

Portsmouth, UK

Mo McKibbin
Mo McKibbin

Customer Champion

Los Angeles, CA

Ryan Mulrooney
Ryan Mulrooney

Customer Champion

Wakefield, UK

Betina Neder
Betina Neder

Customer Champion

Nova Scotia, Canada

Agata Niewiadomska
Agata Niewiadomska

Customer Champion

Krakow, Poland

Tessa Nordgren
Tessa Nordgren

Customer Champion

New Westminster, Canada

Mikael Nousiainen
Mikael Nousiainen

Customer Champion

Hämeenlinna, Finland

Eli Overbey
Eli Overbey

Customer Champion

Knightdale, NC

Mat Patterson
Mat Patterson

Customer Champion

Sydney, Australia

Abigail Phillips
Abigail Phillips

Customer Champion

Boston, MA

Jon Quach
Jon Quach

Customer Champion

Toronto, Canada

Jason Ramey
Jason Ramey

Customer Champion

Louisville, KY

Kyle Reid
Kyle Reid

Customer Champion

Boston, MA

Elyse Roach
Elyse Roach

Customer Champion

San Diego, CA

Jarek Rozanski
Jarek Rozanski

Customer Champion

London, UK

Justin Seymour
Justin Seymour

Customer Champion

Broomfield, CO

John Short
John Short

Customer Champion

Boston, MA

Chanita Simms
Chanita Simms

Customer Champion

wandering ...

Kalina Spasova
Kalina Spasova

Customer Champion

Bristol, UK

Bob Stalmach
Bob Stalmach

Customer Champion

Prague, Czech Republic

David Stanley
David Stanley

Customer Champion

Overland Park, KS

Dan Svizeny
Dan Svizeny

Customer Champion

Philadelphia, PA

Denny Swindle
Denny Swindle

Co-founder

Customer Champion

Boulder, CO

Sam Symons
Sam Symons

Customer Champion

Revelstoke, Canada

Kristi Thompson
Kristi Thompson

Customer Champion

Denver, CO

Tim Thyne
Tim Thyne

Customer Champion

Nashua, NH

Buzz Usborne
Buzz Usborne

Customer Champion

Sydney, Australia

Becca Van Nederynen
Becca Van Nederynen

Customer Champion

Boston, MA

Michal Vrtiak
Michal Vrtiak

Customer Champion

Prague, Czech Republic

Steven Wade
Steven Wade

Customer Champion

Greenville, SC

Jacob Wallace
Jacob Wallace

Customer Champion

Dallas, TX

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy