About Us

Our mission is to help you build a company people love.

Help Scout is made by people in over 60 cities around the world, all with a passion for excellence in their craft.

We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers 8,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.

To find out if Help Scout is the right fit for your company, start with our Why Help Scout page.

Designed to go the distance

Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

Your success means everything

Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.

We’re builders without borders

While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

“While growth is important, team and values are paramount.”

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.

Oh, and we love getting the whole team together twice a year for a few days of fun and work. Here’s a look at what happened on our recent trip to Scottsdale, Arizona.

 

Meet Our Team

Abigail Phillips
Abigail Phillips

Customer Champion

Somerville, MA

Adrianne Hersrud
Adrianne Hersrud

Customer Champion

Seattle, WA

Agata Niewiadomska
Agata Niewiadomska

Customer Champion

Krakow, Poland

Alexa Hubley
Alexa Hubley

Customer Champion

Vancouver, BC

Becca Van Nederynen
Becca Van Nederynen

Customer Champion

Boston, MA

Ben Henderson
Ben Henderson

Customer Champion

Tamarama, Australia

Ben Kuhl
Ben Kuhl

Customer Champion

Louisville, KY

Betina Perez Neder
Betina Perez Neder

Customer Champion

Halifax, NS

Bob Stalmach
Bob Stalmach

Customer Champion

Prague, Czech Republic

Brad Bottjen
Brad Bottjen

Customer Champion

Omaha, NE

Brandon Arroyo
Brandon Arroyo

Customer Champion

Los Angeles, CA

Brett Jones
Brett Jones

Customer Champion

Kaneohe, HI

Brian Sensale
Brian Sensale

Customer Champion

Wakefield, MA

Buzz Usborne
Buzz Usborne

Customer Champion

Shell Cove, Australia

Casey Lockwood
Casey Lockwood

Customer Champion

Rye, NH

Chanita Simms
Chanita Simms

Customer Champion

Atlanta, GA

Chris Brookins
Chris Brookins

Customer Champion

Belmont, MA

Craig Davis
Craig Davis

Customer Champion

Tacoma, WA

Dan Svizeny
Dan Svizeny

Customer Champion

Philadelphia, PA

David McFarlane
David McFarlane

Customer Champion

Boston, MA

David Stanley
David Stanley

Customer Champion

Overland Park, KS

Denny Swindle
Denny Swindle

Co-founder

Customer Champion

Louisville, CO

Diane Hadaya
Diane Hadaya

Customer Champion

Westwood, MA

Disha Mungra
Disha Mungra

Customer Champion

Camberwell, Australia

Eli Overbey
Eli Overbey

Customer Champion

Knightdale, NC

Elyse Roach
Elyse Roach

Customer Champion

Los Angeles, CA

Emily Triplett Lentz
Emily Triplett Lentz

Customer Champion

Oakland, CA

Gaby Martinez Dumit
Gaby Martinez Dumit

Customer Champion

Houston, TX

Jacob Wallace
Jacob Wallace

Customer Champion

Dallas, TX

Jake Borr
Jake Borr

Customer Champion

Boston, MA

Jamie McDonald Gibson
Jamie McDonald Gibson

Customer Champion

Lewes, UK

Jared Baldridge
Jared Baldridge

Customer Champion

Seattle, WA

Jared McDaniel
Jared McDaniel

Co-founder

Customer Champion

Nashville, TN

Jason Gritman
Jason Gritman

Customer Champion

Broomfield, CO

Jason Ramey
Jason Ramey

Customer Champion

Louisville, KY

Javier Silverio Lopez
Javier Silverio Lopez

Customer Champion

London, UK

Jessica Mauerhan
Jessica Mauerhan

Customer Champion

McKinney, TX

Jon Quach
Jon Quach

Customer Champion

Toronto, Canada

Juan Pablo Lomeli Diaz
Juan Pablo Lomeli Diaz

Customer Champion

Barcelona, Spain

Juan Pereira
Juan Pereira

Customer Champion

Montevideo, Uruguay

Justin Seymour
Justin Seymour

Customer Champion

Broomfield, CO

Justine Jordan
Justine Jordan

Customer Champion

Somerville, MA

Kalina Spasova
Kalina Spasova

Customer Champion

Bristol, UK

Karolina Szczur
Karolina Szczur

Customer Champion

Melbourne, Australia

Kelly Herring
Kelly Herring

Customer Champion

Melbourne, Australia

Kristi Thompson
Kristi Thompson

Customer Champion

Denver, CO

Kyle Reid
Kyle Reid

Customer Champion

Raynham, MA

Lauren Brown
Lauren Brown

Customer Champion

Denver, CO

Leah Knobler
Leah Knobler

Customer Champion

Boston, MA

Linda Eliasen
Linda Eliasen

Customer Champion

Brooklyn, NY

Mat Patterson
Mat Patterson

Customer Champion

Wollongong, Australia

Maxi Ferreira
Maxi Ferreira

Customer Champion

Mendiolaza, Argentina

Megan Chinburg
Megan Chinburg

Customer Champion

Turin, IT

Melanie Shears
Melanie Shears

Customer Champion

Willowick, OH

Michal Kierat
Michal Kierat

Customer Champion

London, UK

Michal Vrtiak
Michal Vrtiak

Customer Champion

Prague, Czech Republic

Mikael Nousiainen
Mikael Nousiainen

Customer Champion

Hämeenlinna, Finland

Mike Booth
Mike Booth

Customer Champion

Maynard, MA

Mo McKibbin
Mo McKibbin

Customer Champion

Los Angeles, CA

Nick Francis
Nick Francis

Co-founder

Customer Champion

Boulder, CO

Nickolas Kenyeres
Nickolas Kenyeres

Customer Champion

Ontario, Canada

Owen Convey
Owen Convey

Customer Champion

Barcelona, Spain

Paola Maciel
Paola Maciel

Customer Champion

Oslo, Norway

Parika Bandyopadhyay
Parika Bandyopadhyay

Customer Champion

San Mateo, CA

Pierre-Luc Babin
Pierre-Luc Babin

Customer Champion

Quebec, Canada

Rachel Baskerville
Rachel Baskerville

Customer Champion

Monforte de Lemos, Spain

Ryan Caven
Ryan Caven

Customer Champion

Chicago, IL

Ryan Mulrooney
Ryan Mulrooney

Customer Champion

Wakefield, UK

Sam Symons
Sam Symons

Customer Champion

Revelstoke, Canada

Sarah-Mei Estrada
Sarah-Mei Estrada

Customer Champion

Cambridge, MA

Scott Alexander-Bown
Scott Alexander-Bown

Customer Champion

Bristol, UK

Sean Halpin
Sean Halpin

Customer Champion

Dublin, Ireland

Shaun McIlroy
Shaun McIlroy

Customer Champion

Southampton, UK

Shawna Fisher
Shawna Fisher

Customer Champion

Charleston, SC

Shay Cichocki
Shay Cichocki

Customer Champion

Wandering ...

Tessa Nordgren
Tessa Nordgren

Customer Champion

New Westminster, Canada

Tim Thyne
Tim Thyne

Customer Champion

Nashua, NH

Tom OConnor
Tom O'Connor

Customer Champion

Calgary, Canada

Tom Graham
Tom Graham

Customer Champion

Ibstock, UK

Vesna Leonard
Vesna Leonard

Customer Champion

Waterloo, Canada

Victor Coulon
Victor Coulon

Customer Champion

Salt Lake City, UT

Yves Jans
Yves Jans

Customer Champion

Opglabbeek, Belgium

Zainab Allawala
Zainab Allawala

Customer Champion

San Francisco, CA