Customer Satisfaction Analytics
Hively is a great way to consistently measure customer happiness. With Hively's snippet embedded in your signature, it asks customers how you did. In a click, customers can rate your response.
Once customers start rating your replies, you can access reports and leaderboards from within the Hively interface. Agents can also access their ratings and find ways to improve performance over time.
“We had Help Scout up and running in minutes, and we've never looked back.”Garrett Dimon, Sifter