Customer Satisfaction Analytics

Hively Hively

What it does:

  • Add the rating snippet of your choice to your mailbox signature
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The Hively link is added to your email signature
The link goes to your company's rating page

Hively is a great way to consistently measure customer happiness. With Hively's snippet embedded in your signature, it asks customers how you did. In a click, customers can rate your response.

Once customers start rating your replies, you can access reports and leaderboards from within the Hively interface. Agents can also access their ratings and find ways to improve performance over time.