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growth Sales as a Service
product November Release Notes
Customer Service How Email Management Software Improves Customer Support
culture Making Content More Inclusive
culture How to Recruit Like a Human
growth The Business Case for Support-Driven Growth
product October Release Notes
product What Is Contextual Support, and Why Is It Critical to Live Chat Software?
culture How Our Design Team Collaborates Remotely
Customer Service What Is Support-Driven Growth?
product September Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
product The Magic of One-to-Many Customer Support
cust-serv How to Fire a Customer
culture Diversity and Inclusion at Help Scout: 2018 Update
growth Everything You Need to Know About Implementing a Price Increase
growth How to Stand Out in a Crowded Market
culture How to Foster Inclusivity at Your Company
culture The Art of Negotiation
Sales as a Service
The Business Case for Support-Driven Growth
Everything You Need to Know About Implementing a Price Increase
How to Stand Out in a Crowded Market
Customer Intimacy: How to Maintain It at Scale
Need a CRM? Consider These Tips First
The Psychology of Color in Marketing and Branding
7 Customer-First Companies to Shop With This Season
4 Pro Tips for Successful Holiday Email Campaigns (That Won’t Annoy Your Subscribers)
7 Quick-and-Dirty Tips to Boost Holiday Sales
How (and Why) You Should Respond to Positive Online Reviews
How to Write Conclusions That Don’t Suck
Let’s Bring This Show on the Road: 9 Tips for Working While You Travel
The Truth About AI in Customer Service
How to Turn Negative Reviews Into New Customers
How Email Management Software Improves Customer Support
What Is Support-Driven Growth?
What’s the Difference Between Customer Support and Customer Success?
What’s the Difference Between Customer Service and Customer Support?
What’s the Difference Between Customer Service and Customer Experience?
How to Deal With ’Tightwad’ Customers
How to Deal with Difficult Customers
How to Rebuild Customer Loyalty After a Data Security Breach
8 Ways to Improve Your Company’s Customer Experience Strategy
7 Ways to Improve your Online Customer Service
Writing Support Emails: A Style Guide
The HIPAA-Compliant Help Desk Software You Can Trust
16 Customer Service Skills that Every Employee Needs
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
10 Essential Tactics for Creating Valuable Customer Surveys
Making Content More Inclusive
How to Recruit Like a Human
How Our Design Team Collaborates Remotely
Diversity and Inclusion at Help Scout: 2018 Update
How to Foster Inclusivity at Your Company
The Art of Negotiation
How We Approach Employee Compensation
What We’ve Learned Building a Remote Culture
Help Scout’s 12-Step Remote Hiring Process
Advice from FlexJobs: The Ins and Outs of Remote Work
Flexible Working is a Win-Win for Employees and Companies Alike
6 Tips to Keeping Your Remote Team Connected
Employee Onboarding Best Practices
How to Knock Your Virtual Job Interview Out of the Park
Company Retreat Activities Your Team Will Actually Enjoy
November Release Notes
October Release Notes
What Is Contextual Support, and Why Is It Critical to Live Chat Software?
September Release Notes: Beacon is Available, Copy Saved Replies, Multiple Webhooks + More
The Magic of One-to-Many Customer Support
June Release Notes: Huzzah Stickers, Beacon News, and Support Driven Donuts
Beacon is in Beta!
May Release Notes: Mailbox API 2.0, MailChimp, and Bacon Bits
April Release Notes: GDPR, Beacon 2.0, and Notification Updates
Beacon 2.0 Preview: The User Interface
March Release Notes: Invoices, Multi-Mailbox Conversations, and Huzzahs
Beacon 2.0 Preview: Introducing Chat
How to Create Reports That Drive Results
February Release Notes: Private Collections, Shortcuts, and Mailbox API 2.0
How to Determine Your Company’s Multichannel Customer Support Strategy
Help Desk Tip #15: How to Organize With Tags
Help Desk Tip #13: Empower Your Customers With Self-Service, Chat and Help Desk Support
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