The Supportive: The Challenge With Chat

How Smart Retailers Are Using Customer Service to Drive Loyalty

How to Maintain Team Culture During Stressful Times

5 Customer Service Tips for Early-Stage Startups

The Art and Science of Getting into the Flow

Growing a Successful and Rewarding Career in Customer Support

6 Questions to Ask Before You Email Your Customers

Becoming a Digital Nomad: the Good, the Bad, and the Ugly

How to Eliminate High-Effort Customer Experiences

Leverage Customer Experience to Go From Side Hustle to Full-Time Business

4 Easy and Effective Ways to Invest in Your Customers

How to Break Up With Abusive Customers

The Psychology Behind the Perfect Customer Interview

Phone Support: Call it a Comeback

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

Help Desk Tip #15: How to Organize With Tags

The Future of Customer Support

Help Desk Tip #14: Mastering Conversations in Help Scout

Help Desk Tip #13: Empower Your Customers With Self-Service, Chat and Help Desk Support

How to Eliminate High-Effort Customer Experiences

Old-School Customer Service: The Butcher Shop

Support 101: How to Have Difficult Conversations

Writing the Perfect Customer Service Résumé Is Easier Than You Think

Best Practices for Live Chat Support

How to Communicate With Customers During an Outage

Your Customers Don’t Love You As Much As You Do

How to Knock Your Virtual Job Interview Out of the Park

Company Retreat Activities Your Team Will Actually Enjoy

Company Perks Aren’t All Fun and Games

How We Use Video to Build Remote Culture

A Brief Guide to Better 1:1’s—For Makers and Managers Alike

The Best Advice We Ever Received

How to Break Your Worst Work Habits

How Remote Teams Are Becoming the Future of Work

The Gap Between Work and Play is Narrower Than You Think

When Being Nice Isn’t Being Kind

7 Ways to Engage Far-Flung Team Members

How We Replaced Our Weekly All-Hands Meeting with Video

How to Plan Fun and Productive Company Retreats

Release Notes: April

Release Notes: March

Watch Productivity Skyrocket with JIRA + Help Scout

Release Notes: February

Salesforce, Meet Help Scout

Release Notes: January

Release Notes: December

New Feature: @mentions are live in Help Scout

Release Notes: November

Release Notes: October

Help Desk Tip #9: Make Your Help Content Accessible In-App

Release Notes: September

Switching Help Desks Doesn't Have to be a Nightmare

Help Desk Tip #15: How to Organize With Tags

Help Desk Tip #14: Mastering Conversations in Help Scout

Help Desk Tip #13: Empower Your Customers With Self-Service, Chat and Help Desk Support

Help Desk Tip #12: Save Time With Saved Replies

Help Desk Tip #11: Time Saving Search Tips

Help Desk Tip #10: How to Create Video for Support Docs

Help Desk Tip #9: Make Your Help Content Accessible In-App

Help Desk Tip #8: Make notes more powerful with workflows

Help Desk Tip #7: Using Trello as a Shared Support Brain

Help Desk Tip #6: Streamlining Customer Conversations

Help Desk Tip #5: Using Failed Searches to Improve Your Help Content

Help Desk Tip #4: Categorizing Your Knowledge Base and Integrating with Onboarding

Help Desk Tip #3: Scheduling Reminders for Ongoing Conversations