February 29, 2012

10 Questions to Ask When Selecting a Help Desk

10 Questions to Ask When Selecting a Help Desk

So much choice, so little time! We’ve created a free Help Desk Buyer’s Guide to simplify the process of choosing the ideal customer support product for your business.

The guide includes ten questions you should ask any Help Desk provider, regardless of whether you’re looking for a robust solution or one that’s simple and focused. The questions will arm you with the information you need to navigate the evaluation, purchase and onboarding process. For example:

  • How long does it take to get set up?
  • What's the pricing structure?

These are only two of the ten questions we cover in detail as part of the buyer's guide.

Take the time and do your homework by posing these questions to the Help Desk products that pique your interest. In no time at all, you should be able to eliminate the too costly or the too complex and find the product that’s the perfect fit for your business’s needs.

Download the Help Desk Buyer's Guide


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What is Help Scout?

Help Scout is simple help desk software that enables teams to deliver personalized customer service at scale.