While a number of larger, more generalized conferences have a customer-focused track, it can be challenging to find quality events that cater specifically to customer-facing professionals.

So we’ve done the work for you! Rather than try to present a comprehensive list, we’re recommending the best conferences in each of four categories: Customer Support, Customer Success, Customer Service (those tend to be geared more toward executive leadership), and Customer Experience, listed in date order under each.

The price ranges include group and early bird costs for at least one full day of conference activities for a non-vendor attendee (e.g., a la carte workshops may be offered separately at a lower rate) up to late registration costs for complete packages. All prices are in U.S. dollars unless otherwise indicated.

A few event organizations produce a number of customer-related summits that cater to a range of industries throughout the year in various locations, so those are worth checking out as well, especially if none of the dates and locations listed below work for you.

We hope to see you at one or more of these events in 2018!

Customer Support Conferences

March 30-31, 2018

Philadelphia, PA

$400-$425

Support Driven Expo

(Formerly SDX)

June 21-22, 2018

Portland, OR

$200-$600

Support Driven Summit

(Leadership conference)

September 17-18, 2018

Boston, MA

$800

Customer Success Conferences

March 5-6, 2018

San Francisco, CA

$895-$2,595

April 10-11, 2018

San Mateo, CA

$995-$1,295

Customer Service Conferences

March 6-11, 2018

London, England

£615-£770 + VAT

April 9-11, 2018

Washington, D.C.

$795-$2,195

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June 7-8, 2018

San Diego, CA

$1,495-$2,595

Customer Contact Week

(CCW, formerly Call Center Week)

June 18-22, 2018

Las Vegas, NV

$1,495-$2,595

Customer Experience (CX) Conferences

February 27, 2018

London, England

£599-£799 + VAT

NGCX

(Next Generation Customer Experience)

March 27, 2018

Phoenix, AZ

$2,099-$3,099

April 10-12, 2018

Chicago, IL

$750-$2,000

April 23-24, 2018

Toronto, Ontario

$1,595-$3,585

May 7-9, 2018 in Anaheim, CA

August 27-29 in Bay Lake, FL

$4,850-$5,250

Ongoing Customer-Related Events

Various dates and cities worldwide

£412-£1,796

Various dates and cities worldwide

$2,299-$3,499

Engage Customer

Summits and Conferences

Various dates and cities worldwide

£476-£1,495

Various dates and cities worldwide

$475-$2,550

Various dates and cities worldwide

$878-$2,565

When conferences aren’t in the budget

If conferences aren’t in the budget, you might consider:

  • Applying to speak: Various events solicit speaker applications throughout the year, and some pay speaker fees or at least offer other perks, such as a complimentary hotel room.

  • Volunteering: Some conferences need event volunteers, which can be a fantastic way to make connections and experience the event minus the registration fee. Contact the organizers to see whether they can use the extra help.

  • Scholarships: See whether your conference(s) of choice offer scholarships or sponsorships. They’re there for a reason!

And in the case you’re unable to travel, don’t forget local meetups! Support Driven encourages its members to set up local, in-person meetups; you can see if there’s one in your community by browsing the channels in their Slack chat.

Related: The 29 Best Tools and Resources for Customer Support Professionals

Or try searching Meetup.com for “customer support” or “customer service” to find like-minded support peeps in your area, such as this meetup in Portland, Oregon. And if you don’t see one close by … why not start your own?

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