The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Customer Service

View More Posts
8 Ways for Support Teams to Use the Time That AI Saves
Customer Service
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
What is Knowledge Management? A Beginner’s Guide
Customer Service
What is Knowledge Management? A Beginner’s Guide
View More Posts

Growth & Culture

View More Posts
11 Cold Email Templates to Boost Your Response Rates
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Growth & Culture
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
From Inbox to Impact: 10 Sales Email Templates That Resonate
Growth & Culture
From Inbox to Impact: 10 Sales Email Templates That Resonate
View More Posts

Inside Help Scout

View More Posts
Help Scout Using Help Scout: Saved Replies
Inside Help Scout
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Inside Help Scout
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
The Evolution of Performance Management at Help Scout
Inside Help Scout
The Evolution of Performance Management at Help Scout
View More Posts

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.