One thing we love about making Help Scout is that every second matters. Sometimes the smallest of changes can shave minutes off your day and impact productivity for the whole support team.

Collision detection is one of those features, and today we've made it available in the folder view as well.

In addition to a little flag to denote whether a User is viewing (yellow) or replying (red), you can hover over the conversation to see exactly who's there:

Collision Detection

Since every second counts, we really hope this saves you a few minutes every day!

Nick Francis

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Help Scout gives you the tools to serve customers in the most human, helpful way.

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.” — Joey Blanco, Customer Storyteller