Customer Service, Reinvented!

Gregory Ciotti | February 6, 2012

Super Bowl commercials offer a rare form of infectious inspiration. The rational, the possible—tossed out the window in favor of the loftier “what ifs?” Nothing embodies these sentiments better than the 2012 Toyota Camry “It’s Reinvented” commercial.

If Toyota can dream of pizza curtains—brilliant!—then customers can take the same giant leap. The creative mind dares to dream big, and asks: What would customer service reinvented look like?

The reinvented help line:

The reinvented customer support agent:

The reinvented hold system:

The reinvented customer survey:

The reinvented apology:

The reinvented email auto-reply:

The reinvented help desk:

Many of these “wild” ideas are a lot closer to reality than you might think. Unscripted customer service that goes above and beyond is within your reach. But don’t take our word for it—trust the experts in our ebook!

“75 Customer Service Facts, Quotes & Statistics” is full of customer service insights that can get your team dreaming big about reinventing customer service.


About the author: Gregory Ciotti is on the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.