We launched two big productivity boosters to the customer sidebar today:

Quick Customer Edit

When you click a customer's name in the conversation sidebar, rather than loading the full profile it now launches a quick edit window. From here you can make a few quick changes, add some notes, save and get right back to it.

Edit Customer

Change the Customer

This is a big one! Let's say you get an email from noreply@domain.com and want to associate it with a customer. Simply hit the change customer link in the sidebar. The modal window will make some suggestions, or you can search for a customer by name or email. If the conversation is with a new customer, you can create a profile for them right there.

Change Customer

Have any questions about the new features? Feel free to send us a tweet or an email.

Nick Francis

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.

Help Scout gives you the tools to serve customers in the most human, helpful way.

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.” — Joey Blanco, Customer Storyteller