We launched two big productivity boosters to the customer sidebar today:
Quick Customer Edit
When you click a customer's name in the conversation sidebar, rather than loading the full profile it now launches a quick edit window. From here you can make a few quick changes, add some notes, save and get right back to it.
Change the Customer
This is a big one! Let's say you get an email from firstname.lastname@example.org and want to associate it with a customer. Simply hit the change customer link in the sidebar. The modal window will make some suggestions, or you can search for a customer by name or email. If the conversation is with a new customer, you can create a profile for them right there.