Your mailboxes have been mobilized! With Help Scout’s new iPhone app you can check in on the queue, collaborate with your team, and get your customers the help they need, wherever you are.

Working untethered from your desktop makes it easy to keep standards high and response times low. Start using intermissions to crush a few support conversations, instead of crushing candy.

Download the app here

Now, let’s take a quick look at what you can do. 🚀

A Few Features You’ll Love

Do you plan on using Help Scout while on a week-long safari in Africa? Or maybe you want to send pictures to your customers after your triumphant climb atop Mount Kilimanjaro?

You could if you have a great data plan, but we’d recommend enjoying those moments instead. For life’s less exciting interludes, there are number of helpful features in the app that make supporting your customers on mobile a simple and painless process:

Keep your finger (literally) on the pulse

Support is a discipline where “A-OK” can turn into “the sky is falling!” in an instant: your website comes crashing down on a Saturday; a new feature release floods your inbox with feedback; the holiday rush results in more orders than you can handle. There’s always a curveball or two headed to the support queue.

Whatever the case, your team can sleep easy knowing they can check-in and spot red flags from their phone at any time.

View a full list of your Help Scout Mailboxes in just two taps.

Help Scout iPhone - menu screen

Get at-a-glance access to all conversations in your folders.

Help Scout iPhone - folder view

Monitor the unassigned queue to spot (and put out) any fires.

Help Scout iPhone - conversation list

Keep conversations going, even on the go

A fast reply never goes out of style. We’ve seen firsthand how many of our own “Great” ratings are due to quick, helpful answers that we sent to customers in minutes. You’ll be able to handle support emails from anywhere, turning random downtime into “getting things done” time.

  • Reply to customers and add Cc/Bccs to keep everyone in the loop who needs to be.
  • Add notes to conversations and keep up team collaboration even in the most remote locales.
  • Change status to quickly close conversations or put them on hold for deeper investigation.

Your team can collaborate anytime, anywhere

No doubt about it, customer support is a team sport. You’ll often run into a tricky problem that’s best handled by a another team member, or a persistent bug that should be passed on to your friendly neighborhood engineer. That’s why we built a few essential features to make teamwork a breeze.

  • Delegate from afar by assigning conversations to the right team member at the right time.
  • Powerful search—the same in our web app—puts your customer’s entire conversation history right in your hand.

Plus, direct in-app email contact to our support team just in case you run into any trouble! We’ve got your back.

Download the App

The iPhone app is available to all Help Scout customers, whether you’re on the Standard or Free plan. Download it directly from the app store or head over to the official page to learn more.

Not a Help Scout customer? No worries. You can sign up for a free 15-day trial—there’s no credit card required and you’ll be set up in minutes. Sign up here to get started.

We hope you enjoy the app! As always, we’re looking forward to hearing your feedback.

Mo McKibbin

About the author: Mo McKibbin is a product marketer at Help Scout. She enjoys surprising and delighting customers with feature updates, and spending time with her cats.