We're thrilled to launch an important project today called Beacon. Beacon is a simple embed code you can add to your website, which enables customers to contact you or search Docs articles without leaving the page.

You can see Beacon in action below, or feel free to play with a live version by clicking the blue Beacon icon on the bottom right of this page.

Help Scout Beacon

For the geeks in the house, I want you to know that we designed Beacon to be customized in a number of ways, so that it fits seamlessly within your website experience. The developer docs cover all the various options and the javascript API in great detail. There's also a 10-minute tutorial video there to help you get up and running.

I'm also pleased to say that Beacon is available to all customers, including our friends on the Free plan.

We think Beacon will be a big part of the future at Help Scout and are super excited to hear what you think of it.

Nick Francis

About the author: Nick Francis is a co-founder and CEO at Help Scout.