Release Notes: March

Mo McKibbin | April 11, 2016
Release Notes is our monthly update that highlights the recent product improvements we’ve made, so you can easily stay up-to-date on what’s new. Here's what we launched in March.

March inspired a spring cleaning of our quick win to-do list, squashing a barrage of pesky bugs and bringing a few oft-requested tweaks to Help Scout. Share a smile with customers from your signature, get a second chance on sending attachments, and move with rapid fire through your Mailbox settings with an efficient quickswitch dropdown.

Define your Signature Look

Add a profile image to your email signature using new image variables in our signature editor. The profile image variable picks up the avatar image from your User profile so your customers can put a face to your name.

Check yourself before you wreck yourself

At least when it comes to attachments. Skirt the embarrassment from sending attachment-less emails with a new warning that pops up if you include the word “attach” in your reply.

Quick switch drop down on Mailbox Settings

Navigating between Mailbox settings is now just a two-click switch with this convenient little Mailbox dropdown. Great for getting Multiple Mailboxes set up in one go, or cross-checking settings across all Mailboxes without leaving the page.

Match Auto-replies to your custom ‘from’ name

Using a custom from name? That now applies to Auto-replies, keeping all of the communication in your Mailbox looking like it’s from the same, consistent place.

The Timestamps, they are a-changin’

Float your mouse over the conversation timestamps to reveal a spiffed up tooltip that displays by-the-minute what time a conversation arrived or left your Help Scout Mailbox.

Support for iOS Universal Links

Help Scout on mobile now redirects like you’d expect. If you get an email notification on your mobile device and click the conversation link, the link now directly opens that conversation in the Help Scout mobile app.

Improved threading for group conversations

We made a few tweaks to message threading for group conversations, which should keep a higher percentage of emails with their rightful parent conversation.

More than 50 bug fixes and UX improvements

Our engineers have gone on an extermination rampage, squashing over 50 irksome bugs to smooth out your everyday Help Scout experience.


About the author: Mo McKibbin is a product marketer at Help Scout. She enjoys surprising and delighting customers with feature updates, and spending time with her cats.