Release Notes: October

Nadia Basil | November 16, 2016
Release Notes is our monthly update that highlights the recent product improvements we’ve made, so you can easily stay up to date on what’s new. Here's what we launched in October.

Advanced Search

Our team overhauled Search to make looking for relevant content as easy — and efficient — as possible. New features include links to recent searches, quick and easy autocomplete for all search operators and the ability to add date ranges.

You can narrow results using filters:

A search with multiple conditions will return results that match ALL conditions:

To search for results that match ANY conditions, separate them with a comma:

Responsive design updates

Help Scout users can do many things directly from conversations - from replying to customers to assigning conversations. Our latest responsive design brings that experience to smaller browsers.

The left sidebar collapses to an expandable menu, giving you all the functionality you need in a small-browser friendly experience.

Apps page updates

Need an overview on which of the 40+ Help Scout integrations you’ve enabled? The Apps Page update is your answer! You can now quickly toggle between all available apps and the apps you’ve integrated.

New in mobile

Help Scout for iOS 1.8.1 is now available in the App Store. We’ve squashed a few bugs & made performance updates for a smoother experience.

Please continue sending us your great feedback by emailing help@helpscout.net — we’re listening!


About the author: Nadia Basil is on the Growth team at Help Scout, the invisible help desk that helps you build a company your customers love with more human, more helpful customer support tools.