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In the 37 years Dick Triplett — aka, my dad — ran The Butcher Shop, he learned how the customer’s success is tantamount to the company’s success.

It’s an old lesson, but it bears repeating in this modern customer success zeitgeist.


I talked to my dad, his teammates and his customers, as well as Jason Fried, my old boss at Basecamp, about what it means to slow down and treat every customer like the individual human they are.

What kinds of customer service lessons have you picked up from the pros in your hometown? Share in the comments below!


People aren’t tickets. When you’re ready for more human, helpful customer service software, give Help Scout a spin. For free.

Emily Triplett Lentz

About the author: Emily Triplett Lentz is the blog editor at Help Scout, the invisible help desk that helps you build a company your customers love with more human, more helpful customer support tools.