Help Scout Classes

Free training from the Help Scout team.

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Recurring Classes

Getting Started with Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

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Advanced Classes

Get Started with Beacon and Live Chat

Beacon makes it easy to be helpful. It’s instant answers, live chat, and conversation history all rolled into one customer companion. We’ll show you how to create your first Beacon — improving customer satisfaction and reducing conversation volume along the way.

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What's Up Docs?

What’s the easiest way to make your team more productive? Let Docs be your first line of support -- through Beacon or on its own. In this webinar we’ll talk thru best practices for setting up a Docs site to make your customers happier and your team more effective.

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Level up your Support game

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

8:25
Product

Get a quick tour of Help Scout’s integrated knowledge base this introduction video. Empower your customers to find answers when they need them.

48:38
Product

Live chat, self-serve, and email — oh my! Find out what everyone’s chatting about, and see a full demo of what's coming to Help Scout.

51:23
Product

The ins and outs of workflows, with lots of examples to make your team more productive and keep you organized.

58:32
Product

Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI.

44:38
Product

Watch a Help Scout demo that’s all about tags. From best practices to in-depth examples, get the skinny on using tags for organizing, automating, and reporting.

56:23
Product

What’s the easiest way to make your team more productive? We talk best practices for setting up a Docs site and Beacon to let your customers help themselves.

59:24
Product

Watch Megan Chinburg, Help Scout's security lead, explain the steps we are taking to bring Help Scout into GDPR compliance for the May deadline.

68:29
Product

This is for you if you are still learning the ropes of your new role. Find out the best ways to optimize Help Scout for your team.

55:30
Product

Learn how Custom Fields & Teams can add structure to your setup. Categorize conversations to enhance reporting, manage priorities, and make search a breeze.

56:32
Product

Learn about our customers’ favorite integrations that keep their teams on the same page and set them up for success.

55:56
Product

We cover how to bring chat, Facebook Messenger, phone, and other channels into Help Scout to improve your customer experience.

29:35
Product

Find out how the new integration can improve your support and success efforts and keep your growth team in the loop.

25:39
Product

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.

61:16
Process

Learn the strategies our Help Scout support team employs to work collaboratively in the queue, following a shared ownership model. With Abigail Phillips, Help Scout's Head of Support.

30:06
Process

Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our 2.0 Mailbox API. Find out what's new in this release.

41:14
Process

Is it your slow season? Take the time to make Help Scout work smarter and harder for your team. We’ll go over 10 winning ideas to make you more productive when it’s all back to business.

42:41
Product

Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.

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Pre-recorded webinar
12 minutes
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