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Help Scout Classes

Free training from the Help Scout team.

Recurring Classes

Getting Started with Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

Advanced Classes

Automating with Workflows

Learn the ins and outs of workflows, with lots of examples to make your team more productive and keep you organized. There'll be plenty of time at the end for Q&A!

So, you're a new Help Scout Admin

Learning the ropes of your new Admin role? Find out how to get the most out Help Scout, from organizing with tags, to automating with workflows, actionable reporting, & self-serve options.

Your resources, on your time.

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

8:25
Product

Get a quick tour of Help Scout’s integrated knowledge base this introduction video. Empower your customers to find answers when they need them.

52:36
Product

Watch a Help Scout demo that’s all about tags. From best practices to in-depth examples, get the skinny on using tags for organizing, automating, and reporting.

50:57
Product

The ins and outs of workflows, with lots of examples to make your team more productive and keep you organized.

63:01
Product

Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI.

68:29
Product

This is for you if you are still learning the ropes of your new role. Find out the best ways to optimize Help Scout for your team.

31:32
Product

Uncover insights about your organization by using Help Scout Plus features like Custom Fields and Teams.

54:08
Product

Learn about our customers’ favorite integrations that keep their teams on the same page and set them up for success.

55:56
Product

We cover how to bring chat, Facebook Messenger, phone, and other channels into Help Scout to improve your customer experience.

29:35
Product

Find out how the new integration can improve your support and success efforts and keep your growth team in the loop.

25:39
Product

Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your JIRA issue tracking.

59:25
Support

Building a Customer Support Funnel

Learn about the 4 stages of the customer support funnel and how you can improve customer experience at every level.

55:41
Support

Best Practices for Adding Live Chat Support

Learn the “right” way to launch and manage live chat customer support

39:40
Support

Switching Help Desks Without the Headaches

We teamed up with experts in the space to discuss tips and best practices for switching to a new support help desk.

56:25
Support

How to Hire the Best Customer Support Team

Learn how to find and hire stellar support candidates in this 45-minute webinar hosted by Mat Patterson of Help Scout, Sarah Judd Welch of Loyal and Chase Clemons of Basecamp.

31:14
Support

How to Use Customer Service to Stand Out from the Competition

Join Shep Hyken, customer service and experience expert, and Nick Francis, CEO of Help Scout, as they discuss the role of support teams and departments in creating consistently great customer experiences.

60:51
Support

How to Quickly Scale Your Customer Service

Join Katherine Pan of Kickstarter, Veronica Armstrong of Lovepop, and Mat Patterson of Help Scout to learn about the best practices for delivering exceptional customer service at scale.

35:25
Support

Deliver Exceptional Service During the Seasonal Rush

Join Adrian Swinscoe, customer experience consultant and expert, and Nick Francis, CEO of Help Scout, for a chat on preparing for your busiest customer service periods.

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