Help Scout Classes

Free training from the Help Scout team.

Recurring Classes

Getting Started with Help Scout

New to Help Scout? Get a full tour of the app and get all your questions answered with one of our resident customer champions.

Advanced Classes

Working Successfully in a Collaborative Support Model

If you work, or aspire to work collaboratively with your team, sharing ownership of customer conversations, this webinar is for you. We’ll be talking to Abigail Phillips, Head of Help Scout Support, about how her team works together to improve the customer experience.

Get the Most Out of Help Scout Reports!

Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI. We’ll start with an overview of Help Scout Reports, then drill down on how to make your data more actionable.

Level up your Support game

Check out our jumpstart videos, in-depth Help Scout classes, and best practice deep dives to up your support game!

8:25
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Get a quick tour of Help Scout’s integrated knowledge base this introduction video. Empower your customers to find answers when they need them.

52:36
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Watch a Help Scout demo that’s all about tags. From best practices to in-depth examples, get the skinny on using tags for organizing, automating, and reporting.

50:57
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The ins and outs of workflows, with lots of examples to make your team more productive and keep you organized.

63:01
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Dig deeper into your reporting stats to discover opportunities to improve your metrics, service, and ROI.

68:29
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This is for you if you are still learning the ropes of your new role. Find out the best ways to optimize Help Scout for your team.

31:32
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Uncover insights about your organization by using Help Scout Plus features like Custom Fields and Teams.

54:08
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Learn about our customers’ favorite integrations that keep their teams on the same page and set them up for success.

55:56
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We cover how to bring chat, Facebook Messenger, phone, and other channels into Help Scout to improve your customer experience.

29:35
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Find out how the new integration can improve your support and success efforts and keep your growth team in the loop.

25:39
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Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.

42:41
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Join Thomas Hils and Andra Roston of Zapier, and Mo McKibbin of Help Scout, for a nuts and bolts live chat on using Zapier to deepen existing integrations.

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