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Switch from Desk.com and we'll import your data for free.

Here are 11 great reasons for you to choose Help Scout.

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Keep many of the same features you know and love.

  • Integrated with Salesforce Plus Plan
  • Integrated knowledge base
  • Powerful Workflow Automation
  • Teams Plus Plan
  • Great mobile apps
  • Open APIs and developer tools
  • Custom Fields Plus Plan
  • 50+ 3rd party integrations

We've got your back.

Outstanding 24x6 support, and a strong track record of 99.98% uptime. We depend on Help Scout just like our customers do, and great support is what we do best.

Import your Desk.com data for free.

No need to start over! We can import your Desk.com data. It can take a while due to Desk.com API restrictions, but we'll work with you to get it done.

More on importing data

Save $5,000 or more.

Most customers that switch to Help Scout save upwards of $5,000 per year! Service Cloud is just more of the same frustration with a higher price tag.

View Pricing
 

“Before using Help Scout, it felt kind of chaotic, and it meant that we weren't able to give the reliable support that we try to give our customers.”

James Glazebrook
James Glazebrook, Basecamp

We launch new features every month.

We know how important it is to keep improving the product for your team.

Read our release notes for proof

Drive decisions with better reporting.

Help Scout reports are a big upgrade over what you are used to. They have dozens of metrics for measuring activity, employee performance, and customer satisfaction. Go deeper with Views, exporting, and data from our API.

More about reports
Help Scout - Conversation Report

Simple multi-mailbox support

Most of our customers use Help Scout as their customer communications hub. Any separate brands or departments in the company can easily be set up in Help Scout, so you have one single place for all your customer conversations.

Beacon

Beacon embeds your knowledge base content right where your customers need it: on your website! Offer up answers to common questions before they reach out to support.

PS: In-app messaging and live chat are coming to Beacon in 2018.

More about Beacon
 

“The big sticking point around Salesforce is that they weren't a good user experience. Training new people on Help Scout is quite simple. Takes less than 5 minutes.”

Grant Thomas-Lepore
Grant Thomas-Lepore, GrabCad

@mentions

Mentions will change the way your team collaborates. When you mention one or more people in a note, it will instantly notify them via email, mobile, and/or browser notification.

Help more people faster.

We've worked really hard to make every second count, with 75+ keyboard shortcuts, best-in-class search, one-click conversation history, and rich customer profiles.

Real-time updates & collision detection

Folder views, counts and conversations all stay up-to-date in real-time. You can also see who else is looking at or replying to any conversation at a glance. These little features make working together a breeze.

How to get started

Import your data

Start by signing up for a trial, then follow the instructions in this article to kickoff the import.

Sign Up

Have 10+ Users?

Someone from our team can answer questions and make sure your transition goes smoothly.

Contact Sales

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy