Drift & Help Scout are now connected! Get all the details

gets to inbox zero with Help Scout.

A help desk without the headache

Help Scout works like email, there's no training manual.

No ticket numbers

No Ticket Numbers

No templates to customize

No Templates to Customize

No coding to learn

No Coding to Learn

Keep all your ducks in a row

Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!

Collision Detection

See who is viewing or replying in real-time

Tagging

Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses

Notes

@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

All your shared inboxes in one place

Manage your company's catch-all mailboxes from a single Help Scout account

Complete customer history at your fingertips

Your customer's profile, conversation history and previous orders are right where you need them.

Help Scout sidebar

Goodbye guesswork

Help Scout’s reports give you the lowdown on volume, responsiveness and team efficiency.

More about reports

Help Scout - Conversation Report

More to love about Help Scout

Traffic Cop

Kiss duplicate replies goodbye. Traffic Cop steps in if two people respond to the same message.

Phone calls & Voicemails

Use one of 50+ voicemail services right out of the box. It’s super easy to log phone calls too.

Integrate live chat

Help Scout works with services like Olark and Snap Engage so every chat is automatically stored in the customer’s profile.

Auto reply

Create a confirmation message that is sent to customers as soon as their email is received.

Join these amazing online retailers that love their customers with Help Scout

Free training & 24-hour support

99.99% uptime the last 12 months

Serious about security & privacy