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Timbuk2 gets to inbox zero with Help Scout.
A help desk without the headache
Help Scout works like email, there's no training manual.
No ticket numbers
No templates to customize
No coding to learn
Keep all your ducks in a row
Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
Collision Detection
See who is viewing or replying in real-time
Tagging
Categorize conversations or trigger automations
Saved Replies
Two-click access to your most common responses
Notes
@mention users in notes to collaborate privately
All your shared inboxes in one place
Manage your company's catch-all mailboxes from a single Help Scout account
Complete customer history at your fingertips
Your customer's profile, conversation history and previous orders are right where you need them.
Goodbye guesswork
Help Scout’s reports give you the lowdown on volume, responsiveness and team efficiency.
More to love about Help Scout
Traffic Cop
Kiss duplicate replies goodbye. Traffic Cop steps in if two people respond to the same message.
Phone calls & Voicemails
Use one of 50+ voicemail services right out of the box. It’s super easy to log phone calls too.
Integrate live chat
Help Scout works with services like Olark and Snap Engage so every chat is automatically stored in the customer’s profile.
Auto reply
Create a confirmation message that is sent to customers as soon as their email is received.
Join these amazing online retailers that love their customers with Help Scout
