Why choose Help Scout over Desk.com?

Enjoy the scale of a help desk, without complex customer portals, case numbers or robotic emails.

See how Timbuk2 scales their support with Help Scout

Compare by Price

Help Scout has only one plan with all the features, premium support and 99.98% uptime. There are no contracts, upsells or upgrades.

10
Users
25
Users
50
Users
Help Scout

$15/User + Docs

$175
/mo
$400
/mo
$775
/mo
Desk.com

$70/User, Premium Plan

$700
/mo
$1,725
/mo
$3,500
/mo
Annual
Savings
$6,300
/yr
$15,900
/yr
$32,700
/yr

Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.

Help Scout Docs

Get data driven about customer happiness

Reports help you keep track of incoming volume, employee performance and customer satisfaction.

Help Scout Reports

Import your Desk.com data

Ready to try Help Scout? Great, our Desk.com import tool will copy over your agents, customers, cases and knowledge base articles. It's automated, there's no cost and no need to involve your IT department.

This article outlines the specifics

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