Why choose Help Scout over Desk.com?

Enjoy the scale of a help desk, without complex customer portals, case numbers or robotic emails.

See how Timbuk2 scales their support with Help Scout

Compare by Price

A more affordable alternative to Desk.com, Help Scout delivers premium support and 99.98% uptime. No contracts, no upsells, no surprises.

Help Scout

$20/User, Standard plan


$70/User, Premium plan


Manage everything in one place

You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.

Help Scout dashboard

Self-service your customers will love

Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.

Help Scout Docs

Get data driven about customer happiness

Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.

Help Scout Reports

Import your Desk.com data

Ready to try Help Scout? Great, our Desk.com import tool will copy over your agents, customers, cases and knowledge base articles. It's automated, there's no cost and no need to involve your IT department.

This article outlines the specifics

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

Help Scout Plus

Need a little more oomph?

We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.

Learn More

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99.98% uptime the last 12 months

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