Jira is now integrated with Help Scout!
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Scalable and personalized email support for teams.
A knowledge base for helping customers 24/7.
Customers can find answers without leaving your site.
See how Timbuk2 scales their support with Help Scout
A more affordable alternative to Desk.com, Help Scout delivers premium support and 99.99% uptime. No contracts, no upsells, no surprises.
$20/User, Standard plan
$70/User, Premium plan
You can support several brands, products or departments from a single account. Each mailbox and knowledge base has unique, customizable settings.
Docs is comparable to Desk.com's knowledge base feature. You can create up to 5 knowledge base sites that work beautifully on any device.
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Ready to try Help Scout? Great, our Desk.com import tool will copy over your agents, customers, cases and knowledge base articles. It's automated, there's no cost and no need to involve your IT department.
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.
Free training & 24-hour support
99.99% uptime the last 12 months
Serious about security & privacy
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