Help Scout Apps

Useful integrations with your favorite products

Help Scout add-on features

Auto-reply filter

Filter out-of-office and auto replies

What it does

Remove "out of office" or auto replies from your mailbox

Custom Apps

Pull customer data into the Help Scout sidebar

What it does

Adds custom content to the customer sidebar when viewing a conversation.

Docs

Knowledge base

What it does
  • Create a public website for customers to browse your support documentation
  • Write and manage support articles from within Help Scout
  • Integrate Docs articles in the ticket view for easy searching and linking without leaving the page

Voicemail

Automatically track incoming voice calls

What it does
  • Voicemails from your PBX are classified as a phone call
  • Easily attach the voicemail to a customer

Webhooks

Real-time notifications from Help Scout

What it does

Easily subscribe to events and post them to a URL for your app

CRM

AgileCRM

CRM for small businesses

What it does
  • View conversation history in AgileCRM for each contact
  • Create a new Help Scout conversation without leaving AgileCRM

Capsule

The easy online CRM for doing business

What it does
  • Automatically sync details from the customer's Capsule profile to their Help Scout profile
  • Add the customer to Capsule in a single click
  • Display the contact's profile link, tags and active deals in the customer sidebar

Highrise

Small business CRM

What it does
  • Automatically sync details from the customer's Highrise profile to their Help Scout profile
  • Add the customer to Highrise in a single click
  • Display the contact's profile link and tags in the customer sidebar

OnePageCRM

CRM with a built-in sales method

What it does
  • Add new contacts to OnePageCRM in just one click
  • Show a contact's Next Action, Deals, Tags, Status and Custom fields

Pipedrive

Simple CRM for driving sales

What it does
  • Sync profile details from Pipedrive to Help Scout
  • Add the customer to Pipedrive in a single click
  • Display active deals & pipeline stages in the customer sidebar

Pipeline Deals

Simple & useful CRM software

What it does
  • Sync profile details from PipelineDeals to Help Scout
  • Add the customer to PipelineDeals in a single click
  • Show customer tags, status, pipeline and lifetime values
  • Display active deals & pipeline stages in the customer sidebar

Communication

Campfire

Team chat

What it does

Post events from Help Scout in the Campfire room of your choice

ClickDesk

Customer live chat

What it does
  • Automatically add chat transcripts as conversations in Help Scout
  • Customer information (URLs, browser/OS, location, etc.) is moved to a note

Hall

Team chat

What it does

Post events from Help Scout in the Hall room of your choice

HipChat

Team chat

What it does

Post events from Help Scout in the Hipchat room of your choice

Kato

Team chat

What it does

Post events from Help Scout in the Kato.im room of your choice

Olark

Customer live chat

What it does
  • Automatically add chat transcripts as conversations in Help Scout
  • Private customer information (IP address, browser/OS, etc.) is moved to a note

Slack

Team chat

What it does

Post events from Help Scout in your Slack account

Snap Engage

Customer live chat

What it does
  • Automatically add chat transcripts as conversations in Help Scout
  • Private customer information (IP address, browser/OS, etc.) is moved to a note

Talkdesk

Call center software

What it does
  • Sync customer profiles and history
  • Sync Talkdesk phone calls and voicemails with Help Scout
  • Create/update email conversations without leaving Talkdesk

Transifex

Translation for Docs sites

What it does
  • Save content from your Help Scout Docs site to Transifex for translation
  • Order translations from a variety of translation providers or use your own translation agency
  • Publish translations with the click of a button

Userlike

Customer live chat

What it does

Create conversations for live chats and offline messages received by Userlike

Marketing

Bronto

Marketing platform for commerce

What it does
  • Show customer sales, email subscriptions or both
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent orders
  • Edit email subscriptions without leaving the page

Campaign Monitor

Email marketing

What it does
  • See what list(s) your customer belongs to, and add/remove them without leaving the page
  • Direct link to your customer's Campaign Monitor profile

Constant Contact

Email marketing

What it does
  • See what list(s) your customer is subscribed to
  • Direct link to your lists and the Contact Management screen

InfusionSoft

Small business sales & marketing software

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent subscriptions & orders
  • View recent customer tags and the dates they were added

Klaviyo

Lifecycle management email

Mailchimp

Email marketing

What it does
  • See what list(s) your customer belongs to, and add/remove them without leaving the page
  • Direct link to your customer's MailChimp profile

Tropical.io

Business Insights

Ecommerce & Invoicing

BigCommerce

eCommerce platform

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent orders

ChargeDesk

Manage Stripe, Braintree & PayPal payments

What it does
  • View, refund and create customer payments in Help Scout
  • Works with Stripe, Braintree, PayPal and WePay

Freshbooks

Invoicing and billing software

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average invoice value
  • Display up to 10 of the customer's most recent invoices

Magento

eCommerce platform

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent orders

Shopify

eCommerce platform

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent orders

WooCommerce

eCommerce for WordPress

What it does
  • Import customer contact information
  • Pull in key metrics such as lifetime value and average order value
  • Display up to 10 of the customer's most recent orders

Analytics

FullStory

Track user events

What it does
  • Display and play back recent user sessions so you can understand what happened before they contacted you
  • Share a session playback link directly with your development team

Hookfeed

Customer Analytics for Stripe

What it does
  • Display your customer's lifetime value, MRR, plan details and recent payments
  • Link directly to the customer's profile in Stripe

KISSmetrics

Customer analytics

What it does

Log four kinds of events to your KISSmetrics account, enabling reports on customers and help desk activity

Mixpanel

Customer analytics

What it does
  • Pull in customer profiles from Mixpanel
  • Pull in up to 10 of the most recent actions from the Activity Feed
  • Sync Help Scout events in the Mixpanel live event feed

Segment.io

Customer analytics

What it does

Sync customer data from Segment.io and create customers if they don't yet exist.

Support

Hively

Satisfaction Ratings

What it does

Add the rating snippet of your choice to your mailbox signature

Nicereply

Satisfaction Ratings

What it does

Add the rating snippet of your choice to your mailbox signature

ScreenSteps

Desktop knowledge base publishing

WordPress

by Sprout Apps

What it does
  • Allow customers to view, create and reply to support conversations from your site
  • Easy Digital Downloads integration with the customer sidebar

Utilities

BriteVerify

Email Verification

What it does

Evaluates incoming email addresses to make sure they are valid.

Google Apps

Single sign-on

What it does
  • Link an existing Help Scout account or create a new one with your Google account
  • Single-click login from the Google Apps menu
  • Auto-import users from Google Apps

Zapier

Connect Help Scout to over 350 web apps

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