Jira is now integrated with Help Scout!
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Customers can find answers without leaving your site.
@assign me@status activeHi Ed, I'll look into this ASAP and get back with you.
@assign Sam@status active@note Hey Sam, can you look at this one for me while I'm away? Thanks.
@assign John@note See attached Word doc.
Traffic Cop steps in if two people respond to the same message by accident.
Your original reply is sent back, giving you the option to send or discard it.
It looks like Mark replied before you did.
The full conversation history is available so you can refer back.
Forward any email to your support inbox to create a new conversation.
Any text added to the top of the forward will be added as a note in Help Scout
Help Scout processes the email and adds your note to the conversation
Better experience for your customers, fewer headaches for your team.
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