Email Integration

In addition to Help Scout’s web app, you can reply
to customers over email without logging in.

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Integration Examples

Example Screenshot

This response will:

  • Assign the conversation to the user
  • Set the status to active
  • Send a reply to the customer
Example Screenshot

This response will:

  • Assign the conversation to Sam
  • Set the status to active
  • Leave a note for Sam
Example Screenshot

This response will:

  • Assign the conversation to John
  • Leave a note for John
  • Include an attachment in the note

Traffic Cop

Traffic Cop steps in if two people respond to the same message by accident.

Traffic Cop Screenshot
  • Your original reply is sent back, giving you the option to send or discard it.
  • Updates since your reply are shown so you know what was said.
  • The full conversation history is available so you can refer back.

Forwarding Conversations

Forward any email to your support inbox to create a new conversation.

Any text added to the top of the forward will
be added as a note in Help Scout.

Help Scout processes the email
and adds your note.

Forward Conversations - Email Screenshot Forward Conversations - Help Scout Screenshot