Free help desk software that you'll actually love

Help Scout is built for customer-first companies like yours, and it's free for life.

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Help Scout - Customer Support Software with a Personal Touch

Overwhelmed with your shared inbox?

Help Scout includes a ton of collaboration features to keep your team on the same page, all with the Free help desk plan.

Collision Detection

See when others are viewing or replying

Private Notes

Add information that isn’t visible to customers

Saved Replies

Send a pre-written reply in two clicks

Tags

Easily categorize email conversations

Help Scout conversation reply

Keep the personal touch

Help Scout isn't your typical help desk with ticket numbers and robotic emails. It's completely invisible to your customers.

Customer support with a personal touch
Customer support with a personal touch

Keep track of customer relationships

  • Complete Conversation History

    See every conversation you or anyone else in your company has had with a customer, all in one place.

  • Track phone calls as well

    You can add phone calls to a customer’s history, complete with notes from the call.

Help Scout customer profiles

Delight customers on the go

Help Scout for iPhone and iPad enables you to manage your mailbox on the go and receive push notifications for new activity.

Available for iOS
Help Scout for iPad

Valuable data at your fingertips

  • ✔  When is your busiest time?
  • ✔  How long does it take to get back to a customer?
  • ✔  What questions do you hear most often?
  • ✔  Who’s doing a great job?

Find answers to all of these questions and more with 7 days of reporting history on the Free plan.

Help Scout - Conversation Report
Unlimited Users

Unlimited Users, no joke!

The Free plan is designed to add a lot of value for your business, which is why it includes unlimited Users. When you are ready to unlock more features as your company grows, our paid plans are just the ticket.

Your knowledge base is free too

Docs is a free knowledge base that’s included with your plan. You can easily create a beautiful website with answers to FAQs, which works on any device.

See What's Possible!
Docs theme - Apple
Docs theme - MashShare
Docs theme - GravityView
Docs Theme - J and G
Docs theme - Bold Type Tickets

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  • Unlimited Users
  • Unlimited storage and history
  • No email branding
  • 1 Mailbox
  • 1 limited Docs site
  • Reports (7 days of history)

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy