The ease of Gmail, with powerful context on your customers
Gmail’s filters, stars and shortcuts only get your customer support team so far. Help Scout builds on the organizational benefits of Gmail, adding rich customer history and powerful collaboration tools to make every customer interaction a personalized (and efficient) one.
Use Help Scout to break the cycle of jumping between your notes and inbox every time you interact with a customer. Every customer email has an auto-populated, editable profile including their entire history with your company.
Full Conversation History
See every conversation you or any teammate has had with a customer, all in one place.
50+ Apps and Integrations
Build your ideal Customer Profile by connecting with any of Help Scout’s 50+ integrations.
Keep the personal touch
Customer Profiles give you background so can you talk to your customers like they’re old friends. The best part? Customer Profiles are completely invisible to your customers.
Collaboration, not conflict
Responding from a Gmail shared inbox is easy, until more teammates are added to the mix. Help Scout built its inbox for team collaboration, with tools and features that make it easier to share, assign, and manage customer inquiries.
See exactly who is responding to a conversation in real-time, and never collide in repeat-responses again
Add internal memos to collaborate with teammates. Use @Mentions to loop in everyone necessary
Shorten response time
Insert your Saved Replies in one-click to quickly handle those issues that require a standard or simple response
Tags for efficiency
Use Tags to keep track of topics, add context to messages, and run sophisticated Workflows
Make the journey to inbox zero more efficient
The journey to inbox zero is as important as getting there. Using Workflows in Help Scout helps you on that journey, moving beyond Gmail filters to streamline processes and automate the most tedious parts of your workday.