Help Scout Apps

What it does

Adds custom content to the customer sidebar when viewing a conversation.

What it does

• Create a public website for customers to browse your support documentation
• Write and manage support articles from within Help Scout
• Integrate Docs articles in the ticket view for easy searching and linking without leaving the page

What it does

• Remove "out of office" or auto replies from your mailbox
• Voicemails from your PBX are classified as a phone call
• Easily attach the voicemail to a customer

What it does

Easily subscribe to events and post them to a URL for your app

What it does

• Easily subscribe to events and post them to a URL for your app
• View conversation history in AgileCRM for each contact
• Create a new Help Scout conversation without leaving AgileCRM

What it does

• Automatically sync details from the customer's Capsule profile to their Help Scout profile
• Add the customer to Capsule in a single click
• Display the contact's profile link, tags and active deals in the customer sidebar

What it does

• Automatically sync details from the customer's Highrise profile to their Help Scout profile
• Add the customer to Highrise in a single click
• Display the contact's profile link and tags in the customer sidebar

What it does

• Add new contacts to OnePageCRM in just one click
• Show a contact's Next Action, Deals, Tags, Status and Custom fields

What it does

• Sync profile details from Pipedrive to Help Scout
• Add the customer to Pipedrive in a single click
• Display active deals & pipeline stages in the customer sidebar

What it does

• Sync profile details from PipelineDeals to Help Scout
• Add the customer to PipelineDeals in a single click
• Show customer tags, status, pipeline and lifetime values
• Display active deals & pipeline stages in the customer sidebar

What it does

• Sync Help Scout contacts with other apps
• Two way sync saves you from importing and exporting contacts

What it does

• Pulls in customer activity details from Salesforce to Help Scout
• View Help Scout conversation history when you load an Account, Contact, Lead or Opportunity in Salesforce

What it does

Automatically log answered incoming calls, and get voicemails delivered to your Help Scout Mailbox

What it does

Post events from Help Scout in the Campfire room of your choice

What it does

Quickly spot chat transcripts from previous conversations with a designated Chat icon

What it does

• Automatically add chat transcripts as conversations in Help Scout
• Customer information (URLs, browser/OS, location, etc.) is moved to a note

What it does

• Embeds your knowledge base on-site
• Users can submit and manage conversations without leaving your site
• Create inline triggers for direct access to in-app help content

What it does

Post events from Help Scout in the Hipchat room of your choice

What it does

Create a new JIRA issue from a Help Scout conversation

What it does

• Automatically add chat transcripts as conversations in Help Scout
• Private customer information (IP address, browser/OS, etc.) is moved to a note

What it does

Post events from Help Scout in your Slack account

What it does

• Automatically add chat transcripts as conversations in Help Scout
• Private customer information (IP address, browser/OS, etc.) is moved to a note

What it does

Instant sync of messages between Help Scout and Smooch mobile messaging

What it does

• Sync customer profiles and history
• Sync Talkdesk phone calls and voicemails with Help Scout
• Create/update email conversations without leaving Talkdesk

What it does

Receive texts and reply back to customers via text message from within your Help Scout Mailbox

What it does

• Save content from your Help Scout Docs site to Transifex for translation
• Order translations from a variety of translation providers or use your own translation agency
• Publish translations with the click of a button

What it does

• Attach Help Scout conversations to Trello cards and track issues with ease.
• The Trello + Help Scout integration is a Power-Up available on Business Class accounts.

What it does

Create conversations for live chats and offline messages received by Userlike

What it does

• Show customer sales, email subscriptions or both
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent orders
• Edit email subscriptions without leaving the page

What it does

• See what list(s) your customer belongs to, and add/remove them without leaving the page
• Direct link to your customer's Campaign Monitor profile

What it does

• See what list(s) your customer is subscribed to
• Direct link to your lists and the Contact Management screen

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent subscriptions & orders
• View recent customer tags and the dates they were added

What it does

• See what list(s) your customer belongs to, and add/remove them without leaving the page
• Direct link to your customer's MailChimp profile

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent orders

What it does

• View, refund and create customer payments in Help Scout
• Works with Stripe, Braintree, PayPal and WePay

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average invoice value
• Display up to 10 of the customer's most recent invoices

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent orders

What it does

• Pull in customer profile information from Metorik
• Pull in key metrics like lifetime value & average order value
• Display recent orders
• View Help Scout conversation history in Metorik
• Start Help Scout conversions from Metorik

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent orders

What it does

• Import customer contact information
• Pull in key metrics such as lifetime value and average order value
• Display up to 10 of the customer's most recent orders

What it does

• View customer subscription amount, status and history
• Share links to secure payment update pages
• Link to customer details inside Stripe
• Link to Churn Buster history

What it does

• Display and play back recent user sessions so you can understand what happened before they contacted you
• Share a session playback link directly with your development team

What it does

• Display your customer's lifetime value, MRR, plan details and recent payments
• Link directly to the customer's profile in Stripe

What it does

Log four kinds of events to your KISSmetrics account, enabling reports on customers and help desk activity

What it does

• Pull in customer profiles from Mixpanel
• Pull in up to 10 of the most recent actions from the Activity Feed
• Sync Help Scout events in the Mixpanel live event feed

What it does

Sync customer data from Segment.io and create customers if they don't yet exist.

What it does

Add the rating snippet of your choice to your mailbox signature

What it does

Add the rating snippet of your choice to your mailbox signature

What it does

• Create a contact form on your website that submits directly to Help Scout
• Easily add your Beacon embed code

What it does

Evaluates incoming email addresses to make sure they are valid.

What it does

• Link an existing Help Scout account or create a new one with your Google account
• Single-click login from the Google Apps menu
• Auto-import users from Google Apps