Always have the full picture of your customer communications
Drift powers live chat, in-app notifications, and lead qualification for online businesses. Instead of traditional marketing and sales platforms that rely on forms and follow-ups, Drift connects your business with the best leads in real-time, like a virtual assistant for your website.
When integrated with Help Scout, you can have all your Drift conversations sync with Help Scout. When a chat is completed, Drift sends it to the customer’s history in Help Scout. When someone sends an offline message, it’s directed to the Help Scout mailbox of your choice.
In addition, you can see Drift Contact attributes, segments, campaigns, notes, and recent activity, all in the Help Scout conversation sidebar.