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Integrate Drift with Help Scout

Always have the full picture of your customer communications

Drift
Help Scout
Drift

Drift powers live chat, in-app notifications, and lead qualification for online businesses. Instead of traditional marketing and sales platforms that rely on forms and follow-ups, Drift connects your business with the best leads in real-time, like a virtual assistant for your website.

When integrated with Help Scout, you can have all your Drift conversations sync with Help Scout. When a chat is completed, Drift sends it to the customer’s history in Help Scout. When someone sends an offline message, it’s directed to the Help Scout mailbox of your choice.

In addition, you can see Drift Contact attributes, segments, campaigns, notes, and recent activity, all in the Help Scout conversation sidebar.

Help Scout - Drift Integration Example of Help Scout with Drift

Do more with Drift and Help Scout:

  • Sync conversations to Help Scout
  • Display Contact details and activity in the sidebar

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