Integrate Jira with Help Scout

JIRA Software offers flexible issue and project tracking with best-in-class agile tooling for software teams. By integrating JIRA with Help Scout, you can manage issues, view details of any JIRA issue quickly, and boost productivity — from a single platform.

Activate an optional feature to reactivate Help Scout conversations: When linked issues are closed in JIRA, the related conversations in Help Scout will automatically be made active again so your support team can follow-up.

Straight from Help Scout, you can now:

• Link (or un-link) JIRA issues to any Help Scout conversation
• Create a new JIRA issue, including attachments, and link it to any conversation
• Go straight to the specific JIRA issue by clicking on the link
• View relevant ticket details, like Summary title and Issue Type