Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile.
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.
Lead with relevant articles from Docs, so customers can find answers on their own.
No funny business! If your team isn’t available to chat, Beacon falls back to email.
When your team is available, Beacon offers live chat and displays your place in line.
No more second-guessing! Customers can view and reply to previous conversations.