Set fields to store custom data for customer conversations. Require fields to keep your reporting data squeaky clean and your team running smoothly with automation features.
Share the love (and workload) by delegating conversations to a group. Plus, you can get all Reporting metrics by Team just like you can for individual Users.
Docs keeps self-service classy with up to 3 customizable knowledge base sites that integrate with your help desk and run smoothly on any device.
Keep your sales and support teams totally in-sync. See relevant customer data from Salesforce, straight in your Help Scout customer profile pane, and view Help Scout conversation details in Salesforce.
Bridge the gap between the information stored in JIRA and your customer support: users can link JIRA issues to any conversation to keep all teammates on track and improve cross-team communication.