Personalized email support that scales

Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s simple to use, simple to set up, and scales like any enterprise product.

Help Scout - Personalized support at scale

Simple, but not basic

Help Scout includes everything you need to automate the grunt work, measure performance over time, and keep your team focused on delighting your customers.

Manage your shared inboxes all in one place

Multiple mailboxes support as many email addresses as you need to work collaboratively across teams, and manage several products or brands from one account.

Help Scout Dashboard - manage shared inboxes

Robust reporting with metrics that matter

In depth Reports on conversation trends, team performance, productivity, and customer happiness keep your finger on the pulse. Filtering options by custom dates and tags target the data you need.

Help Scout Conversation report

Self-service that sets your customers up for success

Docs keeps self-service classy with up to 5 customizable knowledge base sites that integrate with your help desk, run smoothly on any device, and help your customers help themselves.

Help Scout Docs
Help Scout Docs

Beacon offers help right where customers need it

Beacon is a fully customizable embed form that you can install on any web page in a couple of minutes.

Help Scout Beacon

A powerful help desk that fits in your pocket

Empower your team to collaborate anytime, anywhere. Help Scout for iPhone keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.

Download the App

Help Scout Plus

Need a little more oomph?

We’ve got you covered. Help Scout Plus includes all the goodies you'll love about Help Scout, with even more features built for larger teams.

Learn More

World-class companies give world-class supportwhich is why they use Help Scout

Free training & 24-hour support

99.98% uptime the last 12 months

Serious about security & privacy