One support pro discovers that developing your own professional support network can really pay off.
After meeting a high-maintenance customer face-to-face, one support pro changes his tone - and tune.
A close call teaches one support pro the dangers of offering support on social channels!
Pat always wanted to work in customer support, and after a few years of dabbling in web development, he found his dream job at GitHub.
There are few things more satisfying than when you craft the perfect response to a customer, and they truly appreciate it.
It only took one moment of real connection for this support pro to reframe difficult customer conversations forever.
One customer support pro finds that it's not enough to discover what you love doing - you have to find a company that loves what you do too.
A tiny change to a phrase can make all the difference in helping your customer's comprehension.
When you take the time to learn the background behind a customer's question, you learn that compassion and empathy make the biggest difference.
When you go the extra mile for a customer, often you end up gaining more than just their loyalty - you can also make a new friend.
It isn't so much that I was able to help this customer, but that we were able to work together in tandem to solve his problem.
Everyone makes mistakes, but when you can help your customer fix one of their own, it can make your day too.
With every interaction in customer support, you have the opportunity to be the best part of that person's day.