Humans of Support

Support pros share their experiences working in customer service

Group Effort

One support pro discovers that developing your own professional support network can really pay off.

Chance Meeting

After meeting a high-maintenance customer face-to-face, one support pro changes his tone - and tune.

A Strength Found

Reading a classic business book was a lightbulb moment for an unhappy marketer.

Social Support

A close call teaches one support pro the dangers of offering support on social channels!

Helping Hand

A little bit of goodwill goes a long way for one nonprofit, thanks to Andra at Zapier.

Dream Job

Pat always wanted to work in customer support, and after a few years of dabbling in web development, he found his dream job at GitHub.

Michael Jordan Support

There are few things more satisfying than when you craft the perfect response to a customer, and they truly appreciate it.

Difficult Call

It only took one moment of real connection for this support pro to reframe difficult customer conversations forever.

Company Support

One customer support pro finds that it's not enough to discover what you love doing - you have to find a company that loves what you do too.

What's In A Name?

A tiny change to a phrase can make all the difference in helping your customer's comprehension.

Customer Health

When you take the time to learn the background behind a customer's question, you learn that compassion and empathy make the biggest difference.

Surprising Friendship

When you go the extra mile for a customer, often you end up gaining more than just their loyalty - you can also make a new friend.

Strangers on a Train

It isn't so much that I was able to help this customer, but that we were able to work together in tandem to solve his problem.

Honest Mistake

Everyone makes mistakes, but when you can help your customer fix one of their own, it can make your day too.

Best Part of the Day

With every interaction in customer support, you have the opportunity to be the best part of that person's day.

Real Talk

Sometimes telling a customer what you can and cannot do without trying to sweeten your answer is exactly what they want.