While providing development support at DoneDone, I received an email from a customer who was unable to locate several in-progress issues in one of their projects.
After some back-and-forth detective work, we discovered that a user had been removed from the account earlier that day, and that the “delete this user’s data” option had been selected. I also learned that the deleted issues were for the website of a popular TV show, which was in the middle of airing its new season.
Knowing that this customer was likely feeling a lot of pressure from their client, I spent the afternoon building a recovery file from our database backups, then re-imported all of their accidentally-deleted issues. They were ecstatic that we were able to help them get back in action so quickly, and it felt great to help them recover from an honest mistake.