Playlist

Benchmarking Support

Tools and guides to help you measure the impact and effectiveness of your customer service. Measure support performance against your internal standards and customer service industry benchmarks.

4 posts • 3 authors

01.

Step-By-Step Guide to Measuring Customer Service ROI

A practical approach to developing smaller, more measurable customer service ROI figures.

Mathew Patterson • 8 min read

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02.

Why ROI Matters for Customer Service

Part one of a two-part series on customer service ROI, why you need it, and a detailed breakdown on how to measure it.

Mathew Patterson • 5 min read

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03.

Email Customer Service: What's an Acceptable Reply Time?

Gregory Ciotti • 2 min read

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04.

75 Customer Service Stats and Facts you Can't Afford to Ignore

Roundup of Customer Service Statistics & insights that will help your business deliver outstanding customer service.

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