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Chat + Messaging

Understand the impact of chat bots, live chat and messaging services on how you provide customer service. Learn how to effectively plan and implement live chat and messaging channels for your support team.

7 posts 4 authors

01.

Messaging Is So Hot Right Now

“How do messaging applications fit in with your email, live chat or other support channels? Should it replace or augment your support options?”

Mathew Patterson 2 min read

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02.

Best Practices for Live Chat Support

Make your live chat work for your customers and your team by setting them up for success from the start.

Mathew Patterson 5 min read

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03.

Best Practices for Adding Live Chat Support

If live chat support is right for your business, there’s a way to do it right and pitfalls you need to avoid from set-up to going live.

1 min read

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04.

Optimizing Your Help Desk Setup

If you’re implementing a new help desk, or optimizing your existing setup, follow this checklist to ensure it goes smoothly for your customers and your team.

Mathew Patterson 5 min read

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05.

Support 101: Don’t Make These 3 Live Chat Mistakes

Whether you’re considering live chat or already providing it, don't make these rookie mistakes.

Abigail Phillips 4 min read

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06.

Chatbot Check-in: Are Robots Coming for Your Customer Service Job?

What's the state of the chatbot industry and should we worry that robots coming to take our customer service jobs?

Mathew Patterson 2 min read

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07.

Empower Your Customers With Self-Service, Chat and Help Desk Support

Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.

Leor Manelis 3 min read

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