Customer support roles require a lot of resilience, even if you're completely in love with your job.
Alex Edwards • 6 min read
It’s alive! Customer service professionals envisioned their support queues as living creatures, and now they’ve come to life as fun illustrations.
Mathew Patterson • 2 min read
Complex software solutions, misconceptions about customer support and lack of engagement are causing your team to provide poor customer service.
Suneet Bhatt • 6 min read
Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.
Abigail Phillips • 3 min read
Take the right steps to reach solutions that solve your customers’ core problems.
Emily Triplett Lentz • 6 min read
Three ways to get your support, sales, and marketing teams working together effectively.
Mathew Patterson • 7 min read
Examples of common customer questions, requests and complaints and how you can respond for best results.
Mathew Patterson • 17 min read
When you work in customer service, figuring out how to deal with difficult customers is part of the job. Here are 9 tips for dealing with difficult customers.
Elizabeth Wellington • 10 min read
The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Two support stories to scare any customer service professionals this Halloween.
Mathew Patterson • 5 min read