Playlist

Customer Service Life

Customer support staff need to be able to take care of themselves as well as their customers. A collection of encouraging advice!

9 posts 6 authors

01.

Customer Support People Need Care, Too

Customer support roles require a lot of resilience, even if you're completely in love with your job.

Alex Edwards 6 min read

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02.

The Living Customer Service Queue

It’s alive! Customer service professionals envisioned their support queues as living creatures, and now they’ve come to life as fun illustrations.

Mathew Patterson 2 min read

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03.

Nobody Wants to Provide Poor Customer Service

Complex software solutions, misconceptions about customer support and lack of engagement are causing your team to provide poor customer service.

Suneet Bhatt 6 min read

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04.

Support 101: How to Have Difficult Conversations

Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.

Abigail Phillips 3 min read

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05.

4 Ways to Determine What Your Customer Really Needs

Take the right steps to reach solutions that solve your customers’ core problems.

Emily Triplett Lentz 6 min read

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06.

Support, Sales, and Marketing Need to Work in Harmony

Three ways to get your support, sales, and marketing teams working together effectively.

Mathew Patterson 7 min read

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07.

Customer Service Question and Answer Library

Examples of common customer questions, requests and complaints and how you can respond for best results.

Mathew Patterson 17 min read

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08.

How to Deal with Difficult Customers

When you work in customer service, figuring out how to deal with difficult customers is part of the job. Here are 9 tips for dealing with difficult customers.

Elizabeth Wellington 10 min read

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09.

Terrifying Tales of Spooky Support

The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Two support stories to scare any customer service professionals this Halloween.

Mathew Patterson 5 min read

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