Playlist

Customer Support Skills

Essential skills for customer service and technical support professionals, and improve your results. Support tips, tools and guides for handling tricky customer service scenarios and growing your support career.

14 posts • 7 authors

01.

The Art of Troubleshooting for Customer Support Professionals

Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.

Sarah Chambers • 13 min read

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02.

16 Customer Service Skills that Every Employee Needs

There are 16 customer service skills that every employee must master if they are forward-facing with customers.

Gregory Ciotti • 15 min read

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03.

15 Tips from World-Class Customer Service Teams

The best customer service tips can only come from world-class teams. Here are 15 tips for delighting your customers.

Gregory Ciotti • 13 min read

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04.

The Complete Guide to Customer Service Training

Are you in need of customer service training ideas? Our free 40-page guide has advice on building, growing, and training your customer service team.

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05.

How to Become a Data-Driven Support Pro

Using data in customer support doesn't have to be scary. Learn how to be data-driven and leverage analytics and reports in customer support.

Emily Triplett Lentz • 6 min read

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06.

Scaling Customer Service on a Growing Team

You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.

Mathew Patterson • 8 min read

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07.

9 Tips to Improve Your Customer Support Game

Tips on providing better customer support from experienced customer support professionals

Emily Triplett Lentz • 6 min read

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08.

Save Time With Saved Replies

Use saved replies to reduce repeat tasks by creating templates you can use for common customer support queries.

Carmel Granahan • 2 min read

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09.

The 27 Best Customer Service Books

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.

Mathew Patterson • 11 min read

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10.

Handling the Curveballs of Customer Support

Practical guides for handling tricky customer service situations including saying not a request and refusing a refund.

Gregory Ciotti • 9 min read

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11.

How to Handle the Trickiest Support Scenarios

You can't anticipate every tough customer conversation, but it never hurts to be prepared as best you can.

Emily Triplett Lentz • 8 min read

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12.

How to Communicate With Customers During an Outage

Downtime is inevitable. Make sure your customer support team is prepared.

Mathew Patterson • 8 min read

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13.

Reporting that makes a difference: Q&A with Chase Clemons and Nick Francis

Chase Clemons, Support Pro at Basecamp and founder of SupportOps, and Nick Francis, CEO of Help Scout, discuss how support teams can be more effective in their reporting.

36 min read

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14.

Time Saving Search Tips

Search is the quickest way to find customers, conversations and knowledge base articles in your help desk account.

Nadia Basil • 3 min read

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