Playlist

Designing Knowledge Bases

Guides to designing and architecting your knowledge base to make it easier to find and read, help getting started and the behind-the-secenes story of a large knowledge base migration.

8 posts β€’ 6 authors

01.

Revamp Your Knowledge Base Architecture

Redesign your knowledge base and create a better customer experience.

Mathew Patterson β€’ 11 min read

Read
02.

Design Your Knowledge Base Like A Product

Create better help docs that enable your customers to get answers 24/7 even when your support team is offline.

Mitchell Cox β€’ 5 min read

Read
03.

Categorizing Your Knowledge Base and Integrating with Onboarding

Keep your knowledge base updated while reducing busy work by organizing how-to articles into high level categories.

Anthony Xiques β€’ 2 min read

Read
04.

Make Your Help Content Accessible In-App

Making your help content available inside your app helps customers keep problem solving momentum. Here’s how to set it up without hours of development time.

Justin Seymour β€’ 3 min read

Read
05.

How Campaign Monitor Redesigned Their Knowledge Base

When you're managing a knowledge base, writing great content is only part of the job. Producing a successful knowledge base means acquiring a whole set of new skills.

Mathew Patterson β€’ 1 min read

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06.

7 Tips for Creating a Knowledge Base

Support Driven experts share their hard earned knowledge base advice for those building out a new KB, and for those who want to take their knowledge base to the next level.

Support Driven β€’ 6 min read

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07.

Help Document Design for Non-Designers

Simple design principles to make your help documentation clearer, more scannable and more effective.

Mathew Patterson β€’ 5 min read

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08.

6 Customer Support Experts Weigh In on How to Stop Your Help Center from Going Stale

If you're a startup, keeping up with product updates is exhausting. Keeping a knowledge base updated is pretty much a marathon with the finishing line moving away from you every step. Your job's never done.

Jarratt Isted β€’

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