Playlist

Grow Your Support Team

Whether you’re building a customer support team from scratch or scaling up your service department, hiring the right people is critical. Identify the perfect mix of customer service skills, personality, aptitude and attitude to find and hire the perfect customer service staff.

10 posts 5 authors

01.

The 5 People You Meet In Support

Providing the best customer service starts with the people you hire. These five personality types are essential on every customer support team.

Mathew Patterson 5 min read

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02.

Hiring for Support? Make the Most of Your Interviews.

You only get one chance to conduct a great interview. Follow these tips to ask more creative, revealing questions.

Cassie Marketos 7 min read

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03.

The Personality that Succeeds in Customer Support

To succeed in support takes a special set of skills including listening, showing understanding, action taking, empathy and a little creativity.

Gregory Ciotti 10 min read

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04.

How to Quickly Scale Your Customer Service | Help Scout webinars

Looking to scale your support team after overnight success? Check out our webinar with Kickstarter and Lovepop!

58 min read

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05.

How to Write a Magnetic Job Description for Customer Support

Gregory Ciotti 9 min read

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06.

How to Set Up Your Customer Support Department from Scratch

From hiring a team to setting up tools and processes, these are are the building blocks of a great customer support department.

Mathew Patterson 15 min read

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07.

Scaling Customer Service on a Growing Team

You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.

Mathew Patterson 8 min read

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08.

The 27 Best Customer Service Books

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.

Mathew Patterson 11 min read

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09.

How to Hire for Chat and Email Writing Skills

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.

Leslie O'Flahavan 11 min read

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10.

What to Call Your Customer Service and Support Teams

What should you call your support or service team? What names are others using? Does the name even matter, and if it does, how do you make a decision? Here's how to think about names.

Mathew Patterson 5 min read

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