Playlist

Jeff Toister's Self-Service Recommendations

Customer service trainer and consultant Jeff Toister shares his top reads for understanding the role and future of self-service.

7 posts 4 authors

01.

Your Phone Agents' Unexpected Self-Service Problem

Phone contacts are getting more complicated and that's taking more time. Agents and contact centers aren't always prepared. Analysts point to an unexpected culprit: self-service.

Jeff Toister

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02.

The Truth About AI in Customer Service

There’s a lot of misinformation about AI in the customer service space. Let’s set things straight.

Nick Francis

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03.

Your Reading List: Get Up to Speed on Bots in Customer Service

Here’s a reading list that will help you get up to speed on how companies are using bots and how a bot might fit into your service offerings.

e-write

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04.

How to Stop Automation From Stealing Your Job

Five things you can do to make yourself indispensable to your customers and your boss, and prevent yourself being replaced by automation.

Jeff Toister

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05.

Why The Future Of Customer Service Is Self-Service

When banks started charging customers for not executing their own transfers this led to widespread protest. Today the world looks very different: A company that doesn’t offer a self-service solution has to suffer the consequences.

Steven Van Belleghem

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06.

The Right Kind of Self-Service (video)

Jeff Toister, Customer Service Trainer, and Nick Francis, CEO of Help Scout, discuss how companies can successfully implement self-service solutions.

Jeff Toister

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07.

3 Ways to Help Your Team Create a Better Self-Service Experience

There is one counterintuitive key to achieving the self-service dream: people. Jeff Toister shares 3 ways to create effective self-service experiences.

Jeff Toister 4 min read

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