Chase and Basecamp have a pretty low key reporting approach, here he gives an example of the 'why' of tagging emails.
Chase Clemons • 5 min read
Support and community are about relationships and connection, but that does not mean we should only represent our work with qualitative, human-centered metrics.
Jessica Malnik • 9 min read
If you’re creating new customer service reports or updating existing ones, these example reports will improve the way you present your impact on the business.
Mathew Patterson • 5 min read
Chase Clemons, Support Pro at Basecamp and founder of SupportOps, and Nick Francis, CEO of Help Scout, discuss how support teams can be more effective in their reporting.
36 min read
Customer service metrics are easy to measure, but what exactly should you track and how should you report on it?
Mathew Patterson • 8 min read
Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity.
Mo McKibbin • 6 min read