Chase and Basecamp have a pretty low key reporting approach, here he gives an example of the 'why' of tagging emails.
Chase Clemons • 5 min read
Support and community are about relationships and connection, but that does not mean we should only represent our work with qualitative, human-centered metrics.
Jessica Malnik • 9 min read
If you’re creating new customer service reports or updating existing ones, these example reports will improve the way you present your impact on the business.
Mathew Patterson • 5 min read
Chase Clemons, Support Pro at Basecamp and founder of SupportOps, and Nick Francis, CEO of Help Scout, discuss how support teams can be more effective in their reporting.
• 1 min read
Customer service metrics are easy to measure, but what exactly should you track and how should you report on it?
Mathew Patterson • 8 min read
Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity.
Mo McKibbin • 6 min read