Playlist

Reporting for Impact

Customer service reporting should inform decisions and make a difference to your company. Here’s how to make your reports matter.

6 posts 5 authors

01.

Why Basecamp’s Support Team Tags With Intent

Chase and Basecamp have a pretty low key reporting approach, here he gives an example of the 'why' of tagging emails.

Chase Clemons 5 min read

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02.

Create reports that drive real business results

Support and community are about relationships and connection, but that does not mean we should only represent our work with qualitative, human-centered metrics.

Jessica Malnik 9 min read

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03.

Customer Service and Support Reporting Examples

If you’re creating new customer service reports or updating existing ones, these example reports will improve the way you present your impact on the business.

Mathew Patterson 5 min read

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04.

Reporting that makes a difference: Q&A with Chase Clemons and Nick Francis

Chase Clemons, Support Pro at Basecamp and founder of SupportOps, and Nick Francis, CEO of Help Scout, discuss how support teams can be more effective in their reporting.

36 min read

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05.

How Top Customer Service Teams Measure Performance

Customer service metrics are easy to measure, but what exactly should you track and how should you report on it?

Mathew Patterson 8 min read

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06.

Supercharge Your Support With Data-Driven Smarts

Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity.

Mo McKibbin 6 min read

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