Playlist

Rush Hour

Prepare your support team for seasonal spikes in demand for customer service through planning, structural changes, quick fixes and coping strategies.

8 posts 6 authors

01.

Thrive Through Busy Times by Studying Your Support History

Customer service consultant Adrian Swinscoe outlines a 7-step plan for quick, low-effort improvements that will help customer service teams thrive through busy periods.

Adrian Swinscoe 4 min read

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02.

6 Tips for Mastering Customer Service During the Holiday Rush

Be proactive and make a plan before the holiday rush hits, and you’ll be ready to provide great customer service, no matter what challenges come your way.

Mathew Patterson 5 min read

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03.

Delivering Amazing Customer Service While Drinking Through a Fire Hose

Customer service doesn’t have to suffer during peak holiday season — follow these communication guidelines to keep customers happy during the busiest time of year.

Gary Nealon

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04.

4 Pro Tips for Successful Holiday Email Campaigns (That Won’t Annoy Your Subscribers)

Our friends from Emma share how to boost holiday e-commerce sales via email, without losing subscribers in the process.

McKenzie Gregory

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05.

How to maintain excellent customer service during the holiday rush

Tips to ensure your customers still enjoy a stellar experience during the hectic holiday season.

Abigail Phillips

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06.

How MeUndies Are Providing Excellent Support

MeUndies, an ecommerce underwear retailer, explain how they prepare for battle with seasonal support queues.

TJ Stein 5 min read

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07.

Seasonal Support Stories

Support professionals share encouraging true tales of seasonal support success.

Mathew Patterson 5 min read

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08.

Support teams thriving under pressure

The busiest times of the year can be a positive experience for support teams who are well prepared and supported.

Mathew Patterson 0 seconds read

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