Playlist

Support-Driven Growth

How placing support in the center of your company can drive business growth. Learn how to build a customer-centric culture, develop influence and scale your support quickly.

7 posts 6 authors

01.

6 Steps to Creating a Customer-Focused Culture

Having highly skilled customer service staff is not enough to succeed. Here's how to build a company wide culture of service.

Shep Hyken 3 min read

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02.

How to Use Customer Service to Stand Out from the Competition | Help Scout webinars

Learn how to build a successful support-driven business

34 min read

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03.

Being a Customer-Centric Company Is About Action, Not Buzzwords

Customer-centric companies focus every part of the business on their customers. Help Scout’s founders explain how they think about customer service in their different roles.

Nick Francis 7 min read

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04.

How SaaS Companies Can Structure Customer Facing Teams for Support and Success

Chris Bowler helps you think through how to organize SaaS support and success teams.

Chris Bowler 13 min read

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05.

The Real Recipe for Customer Service

True customer focus requires the involvement of the whole team, not just support. Support-driven growth is the path to greater customer experiences.

Mathew Patterson 1 min read

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06.

Why Support Teams Must Stake a Claim to Revenue

Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate.

Mathew Patterson 11 min read

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07.

How to Write a Customer Service Vision Statement

A vision is the most essential element in customer service. It's a shared definition of outstanding service that gets everyone on the same page.

Jeff Toister

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