Playlist

Talking to Customers

From defining your company voice and tone through handling upset people and all the way to choosing the perfect animated GIF, we’ve got detailed, practical advice to help you better communicate with your customers.

12 posts 6 authors

01.

Using the Customer Service Tone

Conversation is rarely back or white. Your tone, both written and spoken, creates many shades of gray.

Gregory Ciotti 7 min read

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02.

7 Times Excellent Customer Service Was Delivered Over Email

Can excellent customer service really be delivered over email? These 7 examples say yes!

Gregory Ciotti 10 min read

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03.

How to Communicate With Customers During an Outage

Downtime is inevitable. Make sure your customer support team is prepared.

Mathew Patterson 8 min read

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04.

7 Tips on How to Say No to Customers

Keep customers happy even when you can’t give them everything they want.

Emily Triplett Lentz 6 min read

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05.

Giving Great GIFs for Better Support

GIFs are good for more than a quick laugh — they’re also an effective tool to deliver great support.

Mo McKibbin 5 min read

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06.

How to Determine What Your Customer Really Needs

Take the right steps to reach solutions that solve your customers’ core problems.

Emily Triplett Lentz 6 min read

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07.

Support 101: How to Have Difficult Conversations

Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.

Abigail Phillips 3 min read

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08.

Supporting Customers in a Foreign Language

7 tips for providing multilingual customer support

Emily Triplett Lentz 6 min read

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09.

Customer Service Question and Answer Library

Examples of common customer questions, requests and complaints and how you can respond for best results.

Mathew Patterson 16 min read

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10.

How to Talk to Your Customers

Have more successful conversations with your customers with these communication techniques.

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11.

How to Talk to Your Angriest Customers

Being able to assess and address customer complaints is key to providing great customer service.

Gregory Ciotti 10 min read

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12.

Don’t Let Tone Ruin Your Support Interactions

Gregory Ciotti 8 min read

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