Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

As an eventful 2016 comes to an end, we explore the top five predictions for customer service in 2017.

 

Even More predictions for 2017


content-image

2017 Customer Support Salary Study

Are you a support professional? Here’s a snapshot of customer service salary trends in industries throughout the world.

Check it out ➝ →

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.

Help Scout gives you the tools to serve customers in the most human, helpful way.

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

“We ended up going with Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.” — Kristin Aardsma, Head of Support