Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

As an eventful 2016 comes to an end, we explore the top five predictions for customer service in 2017.

 

Even More predictions for 2017


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Customer Support Salary Study

Are you a support professional? Here’s the latest snapshot of customer service salary trends throughout the world.

Check it out →

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.