Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

As an eventful 2016 comes to an end, we explore the top five predictions for customer service in 2017.


Even More predictions for 2017


Customer Support Salary Study

Are you a support professional? Here’s the latest snapshot of customer service salary trends throughout the world.

Check it out →

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.