In this month’s The Supportive, we’ll trace knowledge bases from Ancient Egypt through to modern times, and review HelpU’s September content.
. A well-structured, clearly written, and cleanly designed knowledge base helps customers help themselves, acts as a learning tool for new staff, and can even be a source for machine learning.
The time and energy spent creating help documents is lost if those documents are hard to find or hard to read. All this month on HelpU, we’re giving you actionable advice on knowledge base design.