Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

In this month’s Supportive, Emily Triplett Lentz steps in for Mat Patterson to interview Help Scout CEO Nick Francis about the challenges of chat support.

 

The challenge with chat support

Free PDF: Choosing the Right Support Channels for Your Business

Free PDF: Choosing the Right Support Channels for Your Business

It’s better to excel at a few channels than to spread your team thin and provide poor service. Download this simple, free guide to choosing the best customer support channels for you and your customers.

Chat best practices

Examples of chat innovations

Live chat is coming to Help Scout! If you aren’t a customer, but you would like to be notified when we launch the next version of Beacon, sign up and we’ll keep you in the loop. Email me when Beacon 2.0 launches!🎉
Emily Triplett Lentz

Emily Triplett Lentz

Emily is the blog editor and content strategy lead at Help Scout. You can find her on Twitter.