Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

In this month’s Supportive we’re talking about messaging applications and their role in customer support. After you’ve watched the short video, check out the links below for some useful context.

 

Messaging and customer service

Related: 15 Keys to Understanding Live Chat Software

Looking for a chat tool designed to create less work for your team?Try Beacon 2.0 🎉

Understanding the messaging landscape

Mathew Patterson

Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Playlist

Chat + Messaging

Understand the impact of chat bots, live chat and messaging services on how you provide customer service. Learn how to effectively plan and implement live chat and messaging channels for your support team.

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