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Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

In this month’s Supportive we’re talking about messaging applications and their role in customer support. After you’ve watched the short video, check out the links below for some useful context.

 

Messaging and customer service

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Understanding the messaging landscape

Mathew Patterson

After running a support team for years, Mat Patterson joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.

Playlist

Chat + Messaging

Understand the impact of chat bots, live chat and messaging services on how you provide customer service. Learn how to effectively plan and implement live chat and messaging channels for your support team.

7 posts 4 authors

01.

Messaging Is So Hot Right Now

Mathew Patterson

Mathew Patterson 2 min read

Reading

02.

Best Practices for Live Chat Support

Mathew Patterson

Mathew Patterson 5 min read

04.

Optimizing Your Help Desk Setup

Mathew Patterson

Mathew Patterson 5 min read