Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout.

What ingredients do you need to deliver fresh, delicious customer service? It’s more than positivity and a good smile. Support-driven growth inside Help Scout and beyond on The Supportive.


If you leave the work of customer service entirely to your support team, your customer experience will never be as good as it could be. Developing a company-wide culture of service takes leadership, belief and a commitment to making customer-centered decisions every day.

All this month on HelpU, we’re focusing on the role of customer support in driving business success, and what it takes to make it happen.

You can find all of our support-driven growth articles in this month’s HelpU playlist!

Mathew Patterson

After running a support team for years, Mat Patterson joined the marketing team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.

Help Scout gives you the tools to serve customers in the most human, helpful way.

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

“We ended up going with Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.” — Kristin Aardsma, Head of Support

Support-Driven Growth

How placing support in the center of your company can driven business growth. Learn how to build a customer-centric culture, develop influence and scale your support quickly.

7 posts 6 authors


The Real Recipe for Customer Service

Mathew Patterson

Mathew Patterson 1 min read



Why Support Teams Must Stake a Claim to Revenue

Mathew Patterson

Mathew Patterson 11 min read


How to Write a Customer Service Vision Statement

Jeff Toister

Jeff Toister