Jobs at Help Scout
Work on a product that's changing the way businesses
in 60+ countries delight customers.
Do Your Best Work
We'll surround you with people that love little details and bring out your best.
We have a Boston office, but most positions allow you to work remotely.
You are welcome to a new Mac and 27’ display so you can be productive.
Health & Dental
Health and dental insurance are covered 100% for you and your family.
Take time off when you need it, no questions asked.
Everyone has full access business metrics and information.
Who's behind all this? Meet our team.
This position is a hybrid of UX Research and Product Marketing. As our first full-time UXer, you'll be wearing several hats. If you love being involved with the product design process from initial customer feedback all the way through to feature launch, this is the role for you.
About the Role
- Your primary job is to ground product decisions in data, both qualitative and quantitative. This often includes leading customer interviews, doing usability testing, creating surveys and gleaning new insights from product analytics.
- You'll be working with the product team to translate data from customers into actionable product improvements. As larger features are rolled out, you'll be leading betas and usability testing to make sure we get every detail right.
- As product improvements, new features and educational opportunities are available, it's your job to communicate them to customers. This could involve announcing them on twitter, working on a video that walks through the details, or anything in between.
- Salary is based on a formula that's public to all employees, and for this position is between $75-100k. Stock options are also included in the compensation.
- You often won't be told what to work on. We trust you to know what's most important and prioritize accordingly, which is why a couple years of UX experience is necessary for this position.
- Since this role will often require a lot of live interaction, we ask that you work from our Boston office. Unlike most other positions, this one is not remote.
- You enjoy helping people and are incredibly curious. You get juiced when you can improve someone's daily workflow. The only thing you love more than geeking out with Google Analytics or Excel is spending time learning from a customer.
- You are incredibly organized. You can take all our wonderful customer data and use it to better inform the entire team about how people use the product and what we can do better.
- You are an outstanding writer. When you write copy describing a product feature, it's benefits are abundantly clear and concise to the reader. Likewise, you can write specs for a designer or developer that don't require a follow-up meeting.
Sound like you?
The ideal developer for our team is a generalist, willing to take on challenging problems and able to leverage whatever technologies are best suited for doing the job exceptionally well. We won't ask you to write much HTML or CSS, but otherwise we'd like you to get your hands dirty.
Tools We Use
- PHP, the good, object-oriented kind
- Java for APIs (Play framework) and some other tools
- Backbone.js and Marionette
About the Role
- You'll be joining a small team of 3 experienced, slightly OCD developers and working on a product loved by 10,000+ people and still growing by about 10% every month.
- You can work from our Boston office or remotely, provided you have 4+ hours of overlap time with the team in Boston. 40% of our team works remotely today and has no trouble staying in the loop.
- You'll be working with product people. All the founders are technical and committed to creating a magical experience for customers. This means you'll have the time to do things the right way and deploy work you are proud of.
- Experience is awesome, but we don't require experience with all of the technologies above. You only need the ability to start working with any of them quickly.
- Salary is based on a formula that's public to all employees, and for this position is between $75-110k. Stock options are also included in the compensation.
- You became a developer so you could make an impact and build a product people love. What juices you is building a tool that thousands (maybe millions) of people use to work better.
- You can write a simple Backbone application and connect it to a database in a couple hours.
- You are incredibly curious. If one section of code is causing the page to load 200 milliseconds slower than it should, you dig in until you've fixed it.
- You can speak and write in terms that non-geeks can understand clearly. As a matter of fact, you really enjoy writing and sharing your experience with others.
Sound like you?