Support your customers at scale

Help Scout provides a better experience for your customers, with fewer headaches for your team.

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Helping smart companies all over the world with customer service

Basecamp
“Help Scout is intuitive and reliable for Basecamp's support team. It’s a pleasure to work with and learn from them!”
Kristin Aardsma
Trello
“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”
Ben McCormack
Litmus
“Help Scout is the one-stop shop for our customer success team here at Litmus. Truly, it’s the help desk our team had always dreamed of.”
Paul Farnell
Treehouse
Angellist
Pillpack
Buffer
Timbuk2
Grubhub
Tuft & Needle
Pocket
Tattly
Product Hunt
Blue Bottle
Threadless

A suite of tools that helps you make customer support more human and helpful

Help Desk
Manage thousands of messages with your team, as easy as responding to email.

Keep everything in one place

Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.

Automate tasks

Keeping it personal doesn't mean doing everything by hand. Get repeatable tasks out of the way with Workflows: a simple automation system based on if/then logic.

Help Scout - Customer Support Software with a Personal Touch

Docs
Provide answers to FAQs, right on your website.

Help customers help themselves

A knowledge base provides your customers with instant answers and reduces your email inquiries.

Optimize for search

Every Docs website has an auto-generated sitemap and configurable SEO options for each article.

15five Docs Sample
Mashshare Docs Sample
Bold Type Tickets Docs Sample
Bushbuck Docs Sample

Beacon
Enable customers to find answers or contact your team without ever leaving the page.

Suggestions based on relevant content

With the suggestion feature, you can put articles front and center based on the page people are viewing. On a pricing page, you can suggest the Pricing FAQs.

Auto tag incoming requests

Each topic you present in the contact form maps to a tag in Help Scout. Topics are 100% customizable and tags can trigger any number of Workflows in your help desk.

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Help Desk software - Customer Support Software