“Help Scout is intuitive and reliable for Basecamp's support team. It’s a pleasure to work with and learn from them!”Kristin Aardsma
“Help Scout is clearly designed with the everyday support professional in mind. It is exactly what we were looking for at Trello.”Ben McCormack
“Help Scout is the one-stop shop for our customer success team here at Litmus. Truly, it’s the help desk our team had always dreamed of.”Paul Farnell
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keeping it personal doesn't mean doing everything by hand. Get repeatable tasks out of the way with Workflows: a simple automation system based on if/then logic.
A knowledge base provides your customers with instant answers and reduces your email inquiries.
Every Docs website has an auto-generated sitemap and configurable SEO options for each article.
With the suggestion feature, you can put articles front and center based on the page people are viewing. On a pricing page, you can suggest the Pricing FAQs.
Each topic you present in the contact form maps to a tag in Help Scout. Topics are 100% customizable and tags can trigger any number of Workflows in your help desk.