Help desk software for customer-first teams

Help Scout’s on a mission to make every customer interaction more helpful and human.

Help Scout - Conversations

Happy teams, happy customers, warm fuzzies

Our intuitive collaboration tools keep everything organized and humming along. Help Scout Mailboxes are built with everything you need, and nothing else.

Collision Detection

See who is viewing or replying in real-time

Tagging

Categorize conversations or trigger automations

Saved Replies

Two-click access to your most common responses

Notes

@mention users in notes to collaborate privately

Help Scout conversation reply
Help Scout collision detection
Help Scout tags
Help Scout saved replies
Help Scout notes

Untangle the mailbox mess

Create multiple mailboxes for each shared email address, so you can work seamlessly across departments, or manage several products or brands from a single account.

Help Scout multiple mailboxes

Automate the grunt work

Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.

Keep your finger on the pulse

With our robust and accessible Reporting, you can measure team performance, spot trends to prevent issues, monitor customer happiness, and more. You’ll be a star in every meeting.

More about reports

Help Scout - Conversation Report

Use Help Scout with all your favorite tools

Help Scout has 50+ Integrations you can plug directly into your existing workflow. We’ve also got extensive developer tools, if that’s your cup of tea!

View the integrations

Beacon is more than chat.

Help content

​​Lead with relevant articles from Docs, so customers can find answers on their own.

Email

No funny business! If your team isn’t available to chat, Beacon falls back to email.

Live chat

When your team is available, Beacon offers live chat and displays your place in line.

Customer portal

No more second-guessing! Customers can view and reply to previous conversations.

How to get started

Start a free 15-day trial

Better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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See Help Scout in action

Looking to learn more about Help Scout? We’ll take you on a tour of the greatest hits.

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See Help Scout in action